This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.We offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: Logistics and Supply Chain Careers at Dematic
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $ 66,400.00 to $ 99,600.00 annually at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:This is What you Will Do in This Role:- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues
- Collaborate with the development team to resolve complex issues
- Document and track customer issues and problems.
- Assist in the creation of support documentation and knowledge base articles.
- Conduct training sessions for customers on software usage.
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
- Participate in an on-call rotation during non-business hours
What We Are Looking For:
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- Proven experience in software support or a similar role
- Strong problem solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience with Oracle / MS SQL databases
- Experience with Windows operating systems
Preferred Skills:
- Material handling experience
- Experience with Java, C, C#, or Python
- Customer Service experience
Skills Required
- Bachelor’s degree in Computer Science, Software Engineering, or a related field
- Proven experience in software support or a similar role
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Experience with Oracle or MS SQL databases
- Experience with Windows operating systems
- Material handling experience
- Experience with Java, C, C#, or Python
- Customer service experience
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
