Software Support Engineer

Posted Yesterday
Austin, TX, USA
In-Office
81K-97K Annually
Entry level
Professional Services • Software • Consulting • Financial Services
GLG connects thousands of the world’s best businesses to the largest and most varied source of first-hand expertise.
The Role
Ensure continuous operation and reliability of GLG systems by triaging, diagnosing, and resolving software issues. Interface with Engineering and Helpdesk, communicate technical resolutions to non-technical stakeholders, and learn and apply JavaScript, TypeScript, Python, SQL and AI toolsets to improve platform reliability.
Summary Generated by Built In
GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.
Our Product Engineering group is responsible for GLG’s technology platforms that connect GLG’s clients with insights needed to make important business decisions.  We're seeking a Software Support Engineer to help improve and maintain GLG’s software that matches companies around the world with experts who can help them make decisions on demand.  As a part of our Product Engineering team, you’ll pair with other engineers, product managers, and users to help resolve issues and improve our technology.
Key Responsibilities Include (but are not limited to):
  • Help ensure the continuous operation and reliability of GLG's critical systems.
  • Interface with Engineering and Helpdesk to triage and resolve system issues.
  • Diagnose and resolve issues when identified.
  • Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.
An Ideal Candidate Will Have the Following:
  • A degree in computer science (or related engineering degree), or demonstrable equivalent technical proficiency is required.
  • A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL.
  • Experience using Claude, Copilot, Opencode and other AI Toolsets. 
  • A strong interest in problem solving and collaboration.
  • The ability to investigate and diagnose system problems.
  • The ability to effectively communicate between audiences of differing technical skill levels.



What We Offer: 

Benefits: All U.S. GLGers also have access to benefits such as:

  • Comprehensive medical, dental and vision coverage effective on your first day of employment
  • Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
  • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
  • Tuition reimbursement program for eligible courses including language skills courses
  • Paid parental leave, adoption and surrogacy reimbursement
  • Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
  • Other work perks and benefits available based on final job location

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.


The anticipated hiring base salary range for this role is:
$80,500$96,500 USD

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Skills Required

  • Degree in computer science or related engineering degree, or demonstrable equivalent technical proficiency
  • Proficiency or willingness to learn JavaScript, TypeScript, Python, and SQL
  • Experience using Claude, Copilot, Opencode and other AI toolsets
  • Ability to investigate and diagnose system problems
  • Experience interfacing with Engineering and Helpdesk to triage and resolve issues
  • Ability to communicate technical solutions to non-technical stakeholders effectively
  • Interest in problem solving and collaboration
  • Help ensure continuous operation and reliability of critical systems

GLG Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GLG and has not been reviewed or approved by GLG.

  • Healthcare Strength Benefits are viewed as stronger than base pay, with comprehensive medical, dental, and vision coverage starting on day one. Feedback suggests mental health support and wellness programs add meaningful value even when salary is criticized.
  • Retirement Support 401(k) and Roth 401(k) with employer match are often highlighted as a solid part of the package. Feedback suggests retirement benefits stand out even when base pay is considered average.
  • Leave & Time Off Breadth Flexible or unlimited PTO plus company holidays are consistently described as valuable components of the package. Feedback suggests time‑off policies are attractive when team culture supports using them.

GLG Insights

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The Company
HQ: New York, NY
9,740 Employees
Year Founded: 1998

What We Do

GLG is the world’s insight network. We connect decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Our network of experts is the world’s largest and most varied source of first-hand expertise, and we recruit hundreds of new experts every day. We bring the power of insight to every great professional decision. Visit GLGinsights.com. For information regarding GLG’s practices with respect to personal information, please visit our privacy policy at https://glginsights.com/privacy-policy/

Why Work With Us

In addition to our unique business model, GLG boasts a diverse culture of smart, dynamic professionals across our 20 global offices.

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