Software Support Engineer (Post Sales)

Key Responsibilities

• Be the Subject Matter Expert for Glory software enquiries and support queries from other departments or customers.
• Involve in software demo and discussion with customers for software deployment arrangements.
• Knowing the settings and configuration required for different customers’ requirements.
• Key person in charge of the post implementation support.
• Responsible to work with product teams for any software product related matters.
• Perform field installation and training.
• Attend / analyse and troubleshoot field problems that are related to software.
• Create / update documents such as software configuration, test data, support knowledge base.
• Modify software script / tools to meet customers’ need or enhance internal operations.

Skills, Knowledge & Expertise

• At least 3 years of relevant experience
• Diploma or Degree in computing or related IT certification

• At least 3 years of relevant experience.
• Diploma or Degree in computing or related IT certification.
• Networking knowledge or experiences for TCP/IP network setup.
• Software programming or scripting background.
• SQL Server and SQL queries.
• Web server environment knowledge including Apache, HTTP, XML, and Web Service.
• Web Security knowledge including SSL, HTTPS.
• Excellent communication skills.
• Creative and flexible thinker.
• Good Troubleshooting skills (System troubleshooting, Hardware, and software).
• Good Interpersonal Relationship.

About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.  Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.