As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.What we offer:
About Dematic:
Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Learn more here about Dematic's Software - https://www.dematic.com/en-gb/software/
Tasks and Qualifications:Key Responsibilities:
Delivering 2nd line support services for both new and long-term existing customers.
Carrying out software support including documentation of incoming service cases including a description of solutions.
Collaborate with functional departments on software projects and provide insightful feedback.
Support international project commissioning and after-go-live support.
Service support for existing customers.
Provide software development for WCS, MFC and OFS systems (PTL, PbV).
Handle change request processing for existing customers.
Qualifications & Experience:
Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
Experience with software architectures and software development in Java.
Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
Experience within a similar 2nd line IT or Software support function.
Experience in Java software development.
Confident handling of databases (Oracle).
Willingness to share 24/7 on-call duties with the team.
Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
