Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking.
With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain.
Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.
About KION
Since 2016, Dematic has been part of the KION Group, the global industry leader for industrial trucks, associated services and supply chain solutions, which also includes Linde Material Handling GmbH and Still GmbH. KION thus holds the No. 2 position in intralogistics worldwide.We offer:
- Benefits of an International MDax Group (KION Group)
- Plenty of room for creativity in a rapidly growing company
- Individual support and development
- Employee discounts
Tasks
- Assumption of on-call duties in an international environment
- Service delivery manager for new and long-term existing customers
- Carrying out software support incl. documentation of incoming service cases including description of solutions
- Project collaboration in software projects (CS, MU, PS, IS)
- International project commissioning and after-go-live support
- Service support for existing customers (WCS, MFC)
- Software development for WCS, MFC and OFS systems (PTL, PbV)
- Change request processing for existing customers
Qualifications
- Experience with 24/7 on-call 2nd level support
- High level of service and customer orientation
- Knowledge in the automation environment / warehouse management systems
- Knowledge of the logistics IT environment
- Good written and spoken English
- Willingness to travel
- Experience with sophisticated software architectures
- Experience in Java software development (min. 3 years of professional experience desirable)
- Confident handling of databases (Oracle)
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
