i3 Verticals

Software Support Analyst I

Posted 7 Hours Ago

Be an Early Applicant

Piney Flats, TN, USA

In-Office

Junior

Fintech

The Role

Provides front-line technical support for proprietary software used in government system implementations. Troubleshoots and resolves application issues, escalates unresolved problems, documents support activities, analyzes gathered information, maintains client and team relationships, and deploys and trains clients on software applications and updates. The role requires strong technical, troubleshooting, communication, customer service, prioritization, and multitasking skills.

Summary Generated by Built In

JOB TITLE: Software Support Analyst I

FLSA STATUS: Non-Exempt

REPORTS TO: Team Lead

JOB LOCATION: Piney Flats, TN

TRAVEL: 5-10% travel required

SUMMARY OF POSITION:

The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively

Qualifications Education Required High School or better. Experience Required Software Support Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.