Software Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Job Description

Role: Cloud DevOps Engineer – CRT (Customer Response Team)

Role Overview

We are looking for a Cloud DevOps Engineer to join our Customer Response Team (CRT). In this role, you will be responsible for interacting closely with the Cloud Team to resolve customer-reported cloud issues, ensure platform stability, and support continuous delivery processes. You will actively monitor, maintain, and enhance CI/CD pipelines while contributing to automation initiatives.

This role requires strong DevOps fundamentals, hands-on experience with Jenkins pipelines, and solid knowledge of Python and Bitbucket.

Key Responsibilities

• Work closely with the Cloud Team to analyze and resolve customer-reported cloud infrastructure issues.
• Troubleshoot and fix production incidents related to CI/CD, deployments, infrastructure, and automation.
• Monitor multiple Jenkins pipelines and ensure smooth execution of builds and deployments.
• Develop, enhance, and maintain Jenkins pipelines (Declarative/Scripted).
• Implement automation solutions to improve deployment reliability and reduce manual effort.
• Perform root cause analysis (RCA) for failed builds, deployment issues, and cloud-related incidents.
• Maintain and manage Bitbucket repositories, branching strategies, and pull requests.
• Collaborate with development and QA teams to streamline release processes.
• Continuously improve CI/CD processes, monitoring, and alerting mechanisms.
• Ensure adherence to DevOps best practices and security standards.

Required Skills & Experience

• Strong understanding of DevOps fundamentals and CI/CD concepts.
• Hands-on experience with Jenkins (pipeline creation, debugging, and maintenance).
• Experience monitoring and troubleshooting multiple CI/CD pipelines.
• Strong knowledge of Python for automation and scripting.
• Mandatory experience with Bitbucket (branching, PRs, repository management).
• Experience working with cloud platforms (Azure/AWS/GCP preferred).
• Good understanding of Linux systems and shell scripting.
• Experience with log analysis and troubleshooting in cloud environments.
• Basic understanding of containerization (Docker) is preferred.

Nice to Have

• Experience with Infrastructure as Code (Terraform/ARM/CloudFormation).
• Knowledge of Kubernetes.
• Experience in handling customer-facing production incidents.
• Familiarity with monitoring tools (Prometheus, Grafana, ELK, etc.).
• Experience in release management processes.

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced support-driven environment.
• Good communication skills for cross-team collaboration.
• Ownership mindset and proactive approach to automation and process improvement.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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