Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter
Roles and Responsibilities:
- Support users with system problems.
- Responsible for helping DevOps set up systems.
- Monitors the support queue and assigns tickets.
- Monitors that the system is operating correctly.
- Responsible for change management execution.
- Responsible for stepping in if the system is not operating normally.
- Supports software developers in improving the operational environment.
- Help fix production issues and support the operations.
- Operates in compliance with security policy and security rules.
Requirements
- Relevant IT degree or equivalent practical experience.
- Experience with system setup and configuration (supporting DevOps).
- Ability to fix production issues and support operations.
- Familiarity with change management processes.
- Experience with user support, ticket management, and queue monitoring.
- Strong communication and problem-solving abilities.
- Strong verbal and written communication skills in both English and Icelandic
Job Candidate Privacy Policy - https://www.rapyd.net/candidate-privacy-policy
Top Skills
What We Do
Build Bold.
Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere.
Around the world, customers want to pay in a thousand different ways. Businesses and consumers want to get paid faster. And developers want to build new products and possibilities. Rapyd makes it happen, giving you more ways than anyone to make fintech work for your business. With Rapyd, your business can accept and send payments to just about anyone—faster, cheaper and easier. And Rapyd clients see an average of 196% return on investment and spend 70% less time managing payments.
Whether you’re building an app, selling a product, sending payments or doing a little of everything, Rapyd has solutions that let you boldly do what you do best.
• Send and receive funds
• Add hundreds of payment methods worldwide
• Issue prepaid virtual and physical cards
• Simplify money management and foreign exchange
• Integrate fintech with APIs
