Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
DESCRIPTION –
Provide customer support for elekta software solutions in an efficient and professional manner. Primarily support is for the elekta one oncology information system (mosaiq) with scope to encompass elekta treatment delivery systems, elekta treatment planning systems, and other
software applications.
RESPONSIBILITIES –
Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers
Maintain knowledge of current and past Elekta Software products
Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
Excellent verbal and written communication skills
Provide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application
Provide Technical/analytical skills relating to the software and it’s integration with Microsoft server/workstation operating systems Citrix and Cloud solutions
Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
Participate actively in the support and training of new staff and others as required.
Work on “complex problems” where analysis of situations or data requires in-depth evaluation of various factors
Work with internal teams, including Applications and Escalations teams, to resolve customer issues
Initiates and actively pursues projects (as required)
Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etc
HL7 support and troubleshooting.
Other duties as assigned or requested.
Some travel required to customer sites and conferences
AUTHORITIES –
Exercises judgment within defined procedures and practices to determine appropriate action.
RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES –
Bachelor’s Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics or IT-related fields
Minimum 3 years working in the Oncology Field within a Hospital or Cancer Centre setting
Strong verbal and written communication skills including documentation of tasks and
procedures
Strong technical skills (PC/Network Computing) and Operating Systems
Strong presentation skills (ability to communicate effectively to a group)
Highly motivated, results-orientated and able to work independently
Strong problem-solving skills with the ability to work under pressure
Thrive in a fast-paced, technology-driven environment
Familiarity with curriculum development process and educational methodology
Preferred experience with at least one of the following Elekta products: Elekta ONE Oncology
(MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco)
Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Salesforce
Familiarity/experience with
Microsoft desktop and server operating systems
Microsoft SQL Server
Citrix and related infrastructure and administration
Cloud-based Solutions
HL7 messaging/ESI
Willingness to travel (both domestic and international)
Top Skills
What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
