Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Software QC Specialist is responsible for ensuring the accuracy, compliance, and quality of software orders processed through Microsoft Dynamics CRM. This role involves verifying quotes, SPA, and margins, approving or rejecting orders with clear reasoning, maintaining vendor and process documentation, and acting as a liaison between sales, support, and brand teams. The specialist also provides training and reporting to ensure process clarity and order accuracy across the organization.
What You Will Do as a Software Quality Control Specialist:
Employees employed in the role of Software Quality Control Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your responsibilities will include, but are not limited to:
- Looking after Software Order on CRM and ensuring the quality control
- Software QC Specialist can approve and reject orders on the basis of valid reasoning using the Microsoft dynamics CRM
- Helping the AE’s / CSS’s / SwE’s in correction of software orders
- Quotes verification and validation
- SPA and margin verification of every order
- Communicating the rejection and sharing the reasons to ensure correctness
- Maintaining the Software QC Ops Process document on SharePoint
- Maintaining the Zones Vendor Information (ZVI) database for the requirements of placing software orders
- Verification of order agreement and other details using the respective vendor portals
- Working as a liaison between Sales/support teams and brand champions for approval of urgent orders
- To develop professional relationship with Zones PPM teams, credit and purchasing team
- Providing guidelines / trainings to AE’s/ CSS’s / SwE’s or teams to explain them how Software QC process works and any other information regarding placing the software orders
- Managing and reporting day to day activities of every order, rejection and complete visibility of work.
- Periodic reporting (Daily/weekly) to Lead/Manager about the QC orders
- Any other task assigned by the Manager
What you will bring to the team:
Education Requirements/Certifications:
- Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.
- Certification or training in Quality Assurance, CRM tools (e.g., Microsoft Dynamics), or Software Procurement will be a plus.
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
Skills Required
- Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.
- Certification or training in Quality Assurance, CRM tools such as Microsoft Dynamics, or Software Procurement.
What We Do
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
