Software QA Lead

CompanyFederal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.
For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen, permanent resident or green card holder and have resided in the U.S. for a minimum of three consecutive years.

This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.

Software QA Lead

Organizational Expectations:

The Federal Reserve Bank of Cleveland’s Treasury Services organization partners and supports the U.S. Treasury’s mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge, and innovative thinking to assist with Treasury’s end goal of all-electronic payments and disbursements. As a part of this team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals.

As a Software QA Lead, you will be responsible for establishing and executing the departments quality assurance strategy and providing technical direction, planning, coordination of assignments, and organizing of quality control updates. You will serve as a mentor and role model to peers. You will also perform quality assurance on complex initiatives which includes understanding how a system works, and develops, executes, and maintains complex test cases to ensure the system functions according to requirements.

General Responsibilities:

• Prepares and executes manual test cases, according to the system defined requirements, to ensure overall quality of the product and that the system meets defined requirements.

• May perform and/or define automation scripts and analyze results in order to determine completion states. Analysis will require interaction with testers, developers, product owners and technical technicians.

• Sets up the system and creates database queries in order to prepare for the testing of particular scenarios.

• Leads and consults on complex efforts in the planning, development, and maintenance of test plans, test cases and data that supports ensuring alignment with business requirements.

• Analyzes business needs and collaborates with delivery teams to determine an efficient and appropriate quality assurance approach that optimizes the use of manual, automation and integration tools.

• Identifies and prioritizes issues with testing and system behavior. Participates in root cause analysis on problems encountered during testing and recommends possible solutions. Collaborates with developers and technical support staff as needed to isolate root cause of defects and provides recommendations.

• Participates in the creation of periodic reports on test status and risks, and a final report covering all testing activities that includes recommendations for application implementation and post-deployment operations.

• Responsible for ensuring delivery teams are in adherence to all standards and are following best practices on projects and helps teams identify bottlenecks and offers ideas to optimize quality assurance practices.

• Researches emerging trends and methodologies and performs training and mentoring to teams to develop quality awareness and to implement quality programs and initiatives.

• Performs other duties as assigned or requested.

Education and Experience:

• Bachelor's degree with 7+ years of related work experience, OR

• Associate's degree or software testing certificate with 9+ years of related work experience

Knowledge and Skills:

• Work within an agile work environment utilizing Scrum or Kanban methodologies

• Understanding of Agile Testing Methodology

• Understands the agile concepts of user stories, velocity, and story pointing

• General understanding of Software development

• Knowledge of a Programming and scripting language is a plus

• Ability to develop Automation tests a plus

• Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word, Outlook)

• Ability to perform independent research

• Multiyear Strategic thinking/planning

• Teamwork/collaboration

• Written and verbal communication

• Active listening

• Problem-solving and analytical

• Project management

• Facilitating presentations/public speaking

• Providing a high level of customer service

• Be able to adapt and meet time critical deadlines which cannot be altered.

• Ability to perform independent research and self-learning

• Performing routine tasks

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time. 

Bank’s Ethics Rules and Drug Testing:

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.

​Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels

Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to [email protected].

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice