JOB PURPOSE
The Software QA Engineer reports to a QA Lead. The Software QA Engineer will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. He/She will review system requirements and track quality assurance metrics. He/She will also design and implement tests and help in debugging and corrective actions. Ultimately, he/she will monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.
MAIN RESPONSIBILITIES / DUTIES
- Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Liaises with internal teams (e.g., developers and product managers) to identify system requirements.
- Creates detailed, comprehensive, and well-structured test plans and test cases.
- Performs and takes ownership of the testing activities.
- Designs, develops, and executes automation scripts using defined tools (where applicable).
- Identifies, records, documents thoroughly and tracks bugs.
- Performs thorough regression testing when bugs are resolved.
- Monitors the process of fixing bugs and ensures the success of corrections.
- Investigates the causes of non-conforming software.
- Tracks quality assurance metrics like test execution progress, defect densities and open defect counts.
- Stay up to date with new testing tools and test strategies.
- Receives predetermined work assignments that are subject to a moderate level of control and review.
- Raise flags to QA Lead on needs and opportunities for improvement of Quality practice.
- Follows RAPP IO Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.
- Collaborates with project management teams to ensure successful delivery of projects.
- Follows RAPP IO standards and supports the overall success of this group within the organization.
- Follows process and documentation standards with the end goal of top-efficiency and quality.
- Evaluates and promotes teamwork, initiative, work ethic, values adherence, and reports findings to discipline leads.
- Ensures effective communication and promotes a sense of participation and involvement.
REQUIREMENTS / QUALIFICATIONS
ACADEMIC BACKGROUND
- Desirable: Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering or related field
- SFMC Email Specialist certified
REQUIRED EXPERIENCE
- 0-2 years of experience in software quality assurance.
- Good knowledge of information & communication technologies.
- Knowledge of SQL and scripting.
LANGUAGES
- Full professional proficiency in English.
SKILLS / COMPETENCIES
Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Attentively listens to others.
- Adjusts to fit the audience and the message.
- Provides timely and helpful information to others across the organization.
- Encourages the open expression of diverse ideas and opinions.
Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- Shows personal commitment and acts to continuously improve.
- Accepts assignments that broaden capabilities.
- Learns from new experiences, from others, and from structured learning.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Readily acts on challenges, without unnecessary planning.
- Identifies and seizes new opportunities.
- Displays a can-do attitude in good and bad times.
- Steps up to handle tough issues.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failures and mistakes.
SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK
- Mastery of office productivity tools such as Excel, Word, Visio, and PowerPoint.
WORK ENVIRONMENT DEMANDS
- This job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, smartphones, photocopiers, and filing cabinets.
- May be requested to work overtimeand/ or to travel for special projects.
Skills Required
- Bachelor's/Master's degree in Computer Science or related field
- 0-2 years of experience in software quality assurance
- Knowledge of SQL and scripting
- SFMC Email Specialist certification
RAPP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RAPP and has not been reviewed or approved by RAPP.
-
Leave & Time Off Breadth — PTO and vacation are described as in line with industry norms, with standard PTO plus sick time and occasional “work from anywhere” options in some teams. Time-off levels can be negotiated at hire.
-
Wellbeing & Lifestyle Benefits — Mental-health support via an EAP and wellness-oriented elements such as ERGs and inclusion programming are part of the package. These components contribute to a supportive environment.
-
Flexible Benefits — Hybrid schedules, remote-work options, and limited work-from-anywhere periods provide flexibility across locations. Specifics can vary by office and role.
RAPP Insights
What We Do
We are a global creative agency, but the individual is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again.
Gallery
