Primary Duties:
Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.
Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.
Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.
Collaborate effectively with internal teams, learning from experienced colleagues, and contributing to project success.
Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
Develop specialized expertise in key components of the Cobalt AMS platform, becoming a valuable asset to the team.
Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.
Technical troubleshooting in SQL, Azure, and Microsoft Dynamics for resolution of client support requests.
Other duties as assigned.
Required Qualifications:
A four-year degree from an accredited institution
Certification in Microsoft Dynamics is a plus.
1-2 years of professional work experience, preferably in a technical and/or training field
Fluency in English with excellent verbal and written communication skills
Ability to work U.S. hours consistently
Preferred technical experience with SQL, Microsoft Dynamics, Microsoft Azure, and Power BI
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Optical Benefits including Dependents
Flexible Planned Paid Time Off and Sick Leave
Inclusive and Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company-Paid Life Insurance Coverage
Hybrid Work Arrangement
Hazard Pay
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Skills Required
- A four-year degree from an accredited institution
- Certification in Microsoft Dynamics
- 1-2 years of professional work experience, preferably in a technical and/or training field
- Fluency in English with excellent verbal and written communication skills
- Ability to work U.S. hours consistently
Momentive Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Momentive Software and has not been reviewed or approved by Momentive Software.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid parental leave, and paid volunteer time are offered; feedback suggests time off is a consistent bright spot. A remote‑first setup can make taking leave and managing schedules more practical.
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Flexible Benefits — Remote‑first options with remote and hybrid roles provide flexibility in work location and hours. Feedback suggests this flexibility helps offset middling cash compensation for some employees.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, HSA with employer contributions, and pet insurance. Feedback suggests these non‑cash elements contribute to overall package appeal despite tradeoffs elsewhere.
Momentive Software Insights
What We Do
Momentive Software (formerly Community Brands) amplifies the impact of over 30,000 purpose-driven organizations globally. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live.
