Software Implementation Engineer

Raymond West is searching for a detailed Software Implementation Engineer to join our team! The Software Implementation Engineer is a professional technical position, responsible for end-user concepting, technical planning, software/controls know-how, testing, field support, installation, commissioning and post installation support throughout the life of the automated equipment we provide. The tasks can be varied and limitless and include the software and electrical controls to support interfaces with our customer’s warehouse management software while directing the operation of automatic storage & retrieval systems (AS/RS), automatic guided vehicles (AGV’s) conveyance, robotics and Powered Industrial Vehicles (PIT).

Typical work tasks can include advising automation applications, arranging renewal of software licenses, installing software and automation equipment at customer sites. Additional duties include training end-users, and working with our sales specialists on applications, specifications, demonstrations, and general sales support. This role will learn a great deal about warehouse automation and quickly gain expertise in the field of logistics.

This position requires technical ability, good problem-solving skills and excellent.

communications with our suppliers as well as internal and external customers. Prior knowledge is. Preferred materials handling automation including how the software interfaces to this equipment.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.   

• Work with Vendors and RW Sales to help develop estimates when needed.
• Technical software sales support for Raymond West Systems Account Specialists. Includes the following:
  • Customer visits and customer integration application specifications
  • Designing the route and rules required for Auto Guided Vehicle (AGV), ASRS, Powered Industrial Trucks (PIT)
  • Support setup and commissioning of automated control systems  
• Installation/implementation and training of end-user Power Pick Systems, Supervisor software and the Raymond iWarehouse Suite. Including
  • scheduling, training agendas based on customer’s needs and requirements
  • Train the trainer concepts, operator training, and software configurations.
• Maintain and implement customer software support renewals. Including
  • Generating software support renewal quotes
  • Receipt of customer purchase orders
  • Creating partner (i.e. Kardex) purchase orders and track the Power Pick System population within Raymond West’s dealer territories.
• Understanding and knowledge of various controls architectures, related controls levels, and the functionality of controls domains, inclusive of WMS and WCS integration.
• Conduct system testing, commissioning, and support during installation and
• Develop, define, and execute acceptance test plans inclusive of physical, function, rate and availability testing.

Required Skills/Abilities: 

• Excellent written and verbal communication skills 
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software  
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Working knowledge of Microsoft Networks (Firewalls, anti-virus products, local administration, etc.) Working knowledge of Material Handling concepts, inventory control methods, and general knowledge of ERP / WMS systems. Working knowledge or the ability to learn these products or skills very quickly would be necessary:
  • Windows Basic System and Network Administration
  • Microsoft SQL Server
  • SQL Server Studio Manager
  • Oracle
  • SQL Scripts
  • Microsoft Access, Excel, Word.
  • Team Viewer, Go to Assist, WebEx and other remote support products.
  • Programable Logic Controllers (PLC’s)
• Experience with one or more programming languages such as:
  • C#
  • Java
  • Python
  • JavaScript
• Ability to speak effectively before groups of customers or employees
• Must be able to program and troubleshoot PLCs (e.g., Allen-Bradley, Siemens), HMIs, and industrial networks.
• Create electrical schematics and panel layouts using CAD tools.
• Collaborate with mechanical and software engineers to ensure seamless system integration.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Be able to demonstrate proficiency with AutoCad, MS Word, Excel, Outlook and Project.
• Be able to perform duties under minimal supervision but respond rapidly to varying requirements.
• Demonstrate drive and initiative
• Be willing to continually learn new products and policies
• Be able to manage time effectively and maintain an acceptable attendance record
• Be able to perform independently, and as part of a team with Sales Representatives, suppliers, installers, and clients.
• Must have a valid, unrestricted driver’s license with no more than allowable number of points on record.

Education/Experience: 

Education and Experience: Determined by position.  

• Minimum
  • Bachelor’s degree in engineering, Computer Science or equivalent
  • Experience with AutoCAD.
  • Engineering background with over 5 years’ experience in application, design, and installation of mechanical systems or equivalent combination of education and experience.
• Preferred
  • Proficiency in PLC programming (e.g., RSLogix, TIA Portal) and HMI development.
  • Familiarity with industrial communication protocols (Ethernet/IP, Modbus, Profibus).
  • Experience with VFDs, sensors, actuators, and safety systems.

Travel Requirement: 

• 25% - 40% (10 – 20 hours a week)
• Must be able to be insured by Raymond West.

Physical Requirements:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Position is non-sedentary; work is performed at job sites and in office setting
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds.  
• Frequently required to travel to job sites or other offices.

Working Hours: 

• Weekdays (Monday through Friday), 8 a.m. through 5 p.m. (or variable as required).

Pay Range:

• The salary range for this position is $80,000 - $162,200. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. 

Qualified candidates must be able to pass a pre-employment physical and drug screen. 

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service. 

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.