Honeywell Aerospace

Software Engr II

Reposted 2 Days Ago

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Bengaluru, Bengaluru Urban, Karnataka, IND

In-Office

Senior level

Aerospace

The Role

Provide advanced technical support and escalation for security products (CCTV/access control), document interactions in NEX/Salesforce, perform diagnostics, lab replication, analytics, training, and liaise with product management and senior engineers to resolve issues and maintain TAC KPIs.

Summary Generated by Built In

Handle internal and external customer related issues and concerns
Point of escalation for Level I, 2 & 3 Specialists
Record all customer interactions into a NEX Database
Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Develop FAQs, Technical Tips on Hardware and Software applications
Assist in the development of internal documentation
Read and comprehend technical documents, quick start guides, and configuration documentation
Liaising with Product management and senior engineering specialists for problem resolution
Work with Senior Support Engineers on new product testing and documentation
Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
Manage and maintain the Training and Knowledge Retention Plan for Technical Support
Conduct the trainings for internal and external customer.
Make the Lab setup and reproduce the customer issue.
Identify the defect and enhancement on the customer issue.
Responsible to deliver all TAC KPIs.
Actively participate in departmental activities and initiatives
Document all tasks and project activity in Salesforce.com Project Logs
Maintains acceptable call evaluation requirement
Maintains acceptable VOC requirement
Up to 10% travel

Qualifications

Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
Min 10 ~ 12 years of relevant experience in configurations of Security Products (CCTV & Access control system) in the field or min 6 ~ 8 Years of experience in providing technical support of these products.
Additionally, if any of you have experience handling Honeywell DVM and EBI products, that would be a significant value-add to our project. These specific skills are highly regarded and could provide a distinct advantage in our work.
Excellent communication skills (oral and written)
Excellent interpersonal, organizational, and time management skills
Excellent Project Management Skills and Presentation Skills.
Good Understanding of Rapid Problem Solving and Six Sigma Lean Principles.
Ability to type at least 35 words per minute
Previous experience with troubleshooting software or hardware
Strong knowledge of Microsoft Operating Systems
Strong knowledge of Microsoft Office
Knowledge and experience with SQL
Basic understanding of electronics concepts
Experience with LAN/WAN network technologies
CCNA certification / Windows Service Administration/ Niagara Advanced TCP Certification/ LEED Certifications If available.

About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Skills Required

Bachelor's Degree in Engineering (Electrical, Electronics, Instrumentation, Mechanical, Computer Science)
6-12 years relevant experience with security products (CCTV & Access Control) depending on field or support role
Experience providing technical support for security products
Excellent oral and written communication skills
Strong interpersonal, organizational, and time management skills
Project management and presentation skills
Understanding of Rapid Problem Solving and Six Sigma Lean principles
Ability to type at least 35 words per minute
Experience troubleshooting software and hardware
Strong knowledge of Microsoft Windows operating systems
Strong knowledge of Microsoft Office
Knowledge and experience with SQL
Basic understanding of electronics concepts
Experience with LAN/WAN network technologies
Experience with Honeywell DVM and EBI products
Certifications if available: CCNA, Niagara Advanced TCP, Windows Service Administration, LEED