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Job Category
Software EngineeringJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ExperienceSoftware Engineer is responsible for administering and managing the MuleSoft integrations across Finance systems landscape to support our mission critical business processes. The role will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.
What You'll Actually Be Doing
Mulesoft Integrations - Administration
- Own day-to-day administration, configuration, and monitoring of Mulesoft integrations.
- Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or as applicable.
- Manage application properties, environment variables, secrets, certificates, and runtime configurations.
- Perform application restarts, upgrades, scaling, and configuration changes.
- Ensure appropriate segregation of duties and governance across environments.
AI Automation & Workflow
- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
- Identify opportunities to automate manual business processes and improve operational efficiency.
- Monitor existing automations and troubleshoot failures or performance issues.
Integration Monitoring & Production Support
- Monitor MuleSoft integrations and proactively identify failures, performance issues, and availability problems.
- Analyze application logs, alerts, metrics, and transaction failures.
- Troubleshoot integration issues and coordinate with MuleSoft developers, application teams, and infrastructure teams for resolution.
- Perform root-cause analysis and implement preventive measures.
Release & Change Management
- Manage sandbox environments, testing, UAT, deployments, and production releases.
- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
- Maintain appropriate documentation for configurations and business processes.
You're Our Person If...
- 8+ years of implementation or administration experience in Mulesoft Anypoint Technologies.
- Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub/CloudHub 2.0, API Manager, Exchange, Mule runtime, monitoring/log analysis, CI/CD, API security, certificates/TLS, OAuth
- Good understanding of SOA and integration patterns
- Support connectivity between MuleSoft and enterprise systems such as Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms.
- Manage integration-related incidents, problems, and change requests.
- Demonstrates a willingness to experiment with new ideas, tools and practices
- Proficiency in verbal and written communication
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Skills Required
- 8+ years of implementation or administration experience with MuleSoft Anypoint technologies
- Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub or CloudHub 2.0, API Manager, Exchange, and Mule runtime
- Experience with monitoring, log analysis, CI/CD, API security, certificates, TLS, and OAuth
- Understanding of SOA and integration patterns
- Experience supporting MuleSoft connectivity with Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms
- Experience managing integration incidents, problems, and change requests
- Willingness to experiment with new ideas, tools, and practices
- Proficiency in verbal and written communication
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Healthcare Strength — Healthcare coverage is described as robust, with strong medical, dental, vision, and mental-health support. Offerings include multiple plan options and confidential counseling through Lyra for employees and eligible dependents.
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Parental & Family Support — Family benefits stand out, with substantial paid parental leave for primary and secondary caregivers. Additional resources include fertility assistance, adoption and surrogacy support, and subsidized backup care.
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Leave & Time Off Breadth — Time-off programs are broad, featuring flexible or unlimited PTO for many salaried roles. Paid volunteer days and early PTO accrual for hourly employees further enhance overall time-away flexibility.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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