Software Engineering Manager - Trust Support Product

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash is building the most relatable, instantly available, and universally accessible financial app in the world. The Trust organization's mission is to maximize trust and expand access to Cash App's ecosystem.
As an Engineering Manager, you will be responsible for technical architecture, ensuring collaboration across a multitude of disciplines, and providing coaching and mentorship to your team and peers. You will drive the team's vision and roadmap alongside product management and the Cash App leadership team.
About Support Product
The Support Product Team is a cross functional product delivery team within Trust. We are responsible for building Cash App's customer facing support experiences and the tools our customer support advocates use to help customers with their inquiries. Our mission is to build lasting trust with customers by making it effortless to get helpful, caring support. In Support Product we build highly available and scalable, Machine Learning driven products that integrate with the broader Cash App ecosystem to help customers solve their problems. Where we can't solve a customer's problem through automation, we provide tools and integrations to hand them over to our team of support advocates.
The team currently consists of server engineers, designers, and product management, machine learning modelers and applied machine learning engineers located in Australia and the United States.
As an Engineering Manager, you will build teams, products, and services. You will be responsible for technical architecture, growing the team, ensuring collaboration across a multitude of disciplines and providing support to individuals through your mentorship and leadership skills.
You Will:

• Scope, build, and scale mission-critical products, systems, and services that have an immediate impact on our customers
• Build a world-class team by hiring exceptional talent, coaching and developing engineers, cultivating pragmatic engineering decision-making, and leveraging your technical expertise to constantly raise the bar
• Define your team's vision and roadmap by thoroughly understanding your customers' needs in collaboration with product management, design, data science, and adjacent engineering teams
• Collaborate with leaders across product management, design, data science, and adjacent engineering teams to shape strategy across the organization and company
• Creatively solve challenging technical problems at scale
• Foster ownership, inclusiveness, accountability, pragmatism, and urgency in the team
• Do whatever needs to get done to help your team execute. This could mean writing code, planning a team offsite, or covering an oncall shift

Qualifications

• Must be located in the Pacific Time Zone
• 8+ years working on complex systems and delivering quality software
• 2+ years experience directly managing engineers (including providing mentorship, feedback, and investing in the career growth of your team members)
• Well-developed curiosity and enjoy building creative solutions to complex problems
• Previous success prioritizing urgency, excellence, and delivery in a fast-paced and high-growth environment
• A history of healthy collaboration with product managers, engineers, and other engineering managers on developing roadmaps and executing against them
• Strong sense of ownership, accountability and autonomy
• Strong written and verbal communication skills

Technologies we use and teach:

• Java, Kotlin
• JUnit, Hibernate, Guice
• HTTP, JSON, gRPC, and Protocol Buffers
• Datadog
• MySQL
• Amazon Web Services
• Kafka and event driven architecture

Qualifications

• Must be located in the Pacific Time Zone
• 8+ years working on complex systems and delivering quality software
• 2+ years experience directly managing engineers (including providing mentorship, feedback, and investing in the career growth of your team members)
• Well-developed curiosity and enjoy building creative solutions to complex problems
• Previous success prioritizing urgency, excellence, and delivery in a fast-paced and high-growth environment
• A history of healthy collaboration with product managers, engineers, and other engineering managers on developing roadmaps and executing against them
• Strong sense of ownership, accountability and autonomy
• Strong written and verbal communication skills

Technologies we use and teach:

• Java, Kotlin
• JUnit, Hibernate, Guice
• HTTP, JSON, gRPC, and Protocol Buffers
• Datadog
• MySQL
• Amazon Web Services
• Kafka and event driven architecture