Software Engineering Manager Senior- Salesforce (Sales / Servicing / API Integration)

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Software Engineering Manager Senior within PNC's Technology organization, you will be based in Cleveland, OH; Pittsburgh, PA or Dallas, TX.
We are seeking a Technical Manager to lead a high-impact Salesforce (EDGE) engineering team supporting Sales, Servicing, Marketing Cloud Account Engagement, CPQ, API integrations, and enterprise banking solutions.
This role will be responsible for:
• Delivering critical business capabilities such as sales operations, case management, pricing, quoting, and margin optimization
• Ensuring scalable integrations and production stability
• Driving timely execution of releases
The ideal candidate will bring strong Salesforce platform expertise, hands-on leadership, and the ability to effectively manage lean teams delivering business-critical functionality.
Key Responsibilities
Technical & Delivery Leadership
• Manage development projects, teams, and application support functions
• Oversee application development, installation, and maintenance
• Ensure adherence to quality standards and enterprise guidelines
• Drive product strategy from a technical leadership perspective
Salesforce & CPQ Delivery
• Lead development across Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, CPQ)
• Deliver pricing, quoting, and margin optimization capabilities
• Ensure solutions align with business needs and enterprise architecture
API & Integration Oversight
• Guide development and delivery of integrations (REST/SOAP APIs)
• Ensure scalability, security, and performance of integrated systems
Team & Resource Management
• Lead, mentor, and develop engineering teams
• Maximize staff contribution through professional development and teamwork
• Manage hiring, performance, and vendor coordination
Production Stability & Risk Management
• Support root cause analysis and issue resolution in production environments
• Ensure secure and compliant application design across layers
• Monitor system performance and continuous improvements
Stakeholder Engagement
• Interface between engineering, product, and leadership teams
• Communicate technical concepts effectively to business stakeholders
Experience
• 5+ years of experience in a technology management role
• Experience leading software development teams and projects
• Experience working across the full SDLC using Agile methodologies
• Proven experience handling production issues and root cause analysis
Technical Skills
• Strong experience with Salesforce platform (Sales Cloud, Service Cloud)
• Hands-on knowledge of:
o Apex, Lightning, SOQL
o Salesforce integrations (REST/SOAP APIs)
• Experience with Salesforce CPQ (preferred)
• Strong understanding of:
o API design and integration patterns
o Data models and enterprise architecture
Engineering & Architecture
• Experience with microservices architecture (Spring Boot, REST, SOAP)
• Experience securing applications (authentication, authorization, RBAC)
• Cloud exposure (Azure, AWS, containers) preferred
Leadership & Delivery
• Proven experience managing engineering teams (10+ members)
• Experience leading lean teams with critical dependencies
• Strong coaching, mentoring, and team-building skills
• Experience delivering enterprise-scale solutions and managing releases
Domain Knowledge (Preferred)
• Banking / Financial Services experience
• CPQ, pricing, and quoting domain exposure
• Understanding of regulatory and compliance requirements
• Experience with revenue optimization use cases
Key Competencies
• Strong decision-making under resource constraints
• Ability to balance technical depth with leadership
• Excellent communication between business and technology teams
• Focus on risk mitigation and operational stability
Nice to Have
• Salesforce certifications (Platform Developer, Architect, CPQ Specialist)
• Experience with CI/CD tools (Jenkins, Maven, Git)
• Test automation experience (Selenium, Cucumber, etc.)
• Strong problem-solving mindset and project management experience

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.  
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design. 
• Identify issues, share best practices, and drive continuous improvement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

CompetenciesAgile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging Technologies, Influencing, Innovation

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Pay Transparency

Base Salary: $123,200.00 – $274,560.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/12/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.