Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
The Service Monetization team is responsible for building, maintaining, and securing systems that manage subscriptions for millions of Crunchyroll fans, generate bills and collect payments for Crunchyroll users around the world. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day work includes building features for robust subscription management, customer incentives, integration with a variety of payment providers, fraud detection, and maintaining compliance of our systems. Our services enable millions of subscriptions and process millions of payments in a highly secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and our business!
We are a diverse group of individuals. We represent the whole spectrum of enthusiasm for anime and have more interests outside the anime realm. Most of all, we are inclusive and welcome all. Come join us and be a part of an integral part of the Crunchyroll family.
This position is based in San Francisco. We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday.
A day in the life of our Software Engineering Manager, Memberships:
- Lead and mentor a team of engineers to ensure the adoption of best practices, architectural standards, and scalability fostering a collaborative work environment.
- Run the day-to-day operations of the engineering team, including managing scrum ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
- Work with product and leadership to define and execute the development roadmap for aligning with business objectives and customer needs.
- Work closely with stakeholders and cross-functional teams to understand requirements, gather feedback, and communicate project progress and status updates to deliver high-quality solutions.
- Manage project timelines, resource allocation, and budgeting to ensure timely and successful delivery of projects.
- Conduct regular one-to-one meetings with team members to provide feedback, support their career development, and address any challenges or concerns.
- Monitor team performance and productivity, identifying areas for improvement and implementing strategies to optimize efficiency.
- Stay abreast of industry standards, regulations, and security practices related to subscriptions and payments processing.
- Collaborate with the DevOps team and other engineering managers to improve the efficiency of the entire engineering org like streamline deployments and monitoring of cloud-native applications.
- Actively participate in hiring and onboarding processes to attract top talent and build a skilled engineering team.
About You:
We get excited about candidates, like you, because
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 6+ years of engineering in building cloud-native applications, with a strong focus on backend development and microservices architecture.
- 3+ years of experience in managing and leading engineering teams
- Proficiency in programming languages such as Typescript, Go, Java, Python, and experience with modern frameworks and technologies.
- Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and experience in building scalable, reliable, and secure cloud-native applications.
- Experience weighing specific technical tradeoffs to maximize impact for effort and problem-solving abilities, with a keen attention to foresee long-term product goals and define a roadmap.
- Excellent verbal, written communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related field
- 6+ years of engineering in building cloud-native applications
- 3+ years of experience in managing and leading engineering teams
- Proficiency in programming languages such as Typescript, Go, Java, Python
- Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud)
What the Team is Saying
Crunchyroll Compensation & Benefits Highlights
How does Crunchyroll ensure its pay and bonus plans are competitive?
Crunchyroll approaches compensation through a combination of market-based salaries, performance incentives, comprehensive benefits, retirement support, and employee recognition programs. As the company competes for talent across technology, entertainment, gaming, content, and digital media, it aims to provide a total rewards package that supports employees both professionally and personally.
- Compensation is designed to attract talent across diverse specialties: Crunchyroll hires employees across engineering, product management, data, content acquisition, localization, marketing, gaming, finance, legal, operations, and other functions. Many job postings include salary ranges, reflecting a structured approach to compensation based on factors such as role scope, experience, skills, and geographic location.
- Performance bonuses reward contributions and impact: Crunchyroll offers performance-based bonus opportunities for eligible employees, allowing compensation to be connected to individual performance, team success, and broader business objectives. This helps ensure employees are recognized for their contributions while supporting a pay-for-performance philosophy.
- Benefits strengthen the overall rewards package: Crunchyroll's total compensation approach extends beyond base salary. Employees have access to medical, dental, and vision coverage; mental health resources; life and disability insurance; parental leave; family medical leave; childcare benefits; pet insurance; commuter benefits; wellness initiatives; paid volunteer time; and flexible time off. These programs help support employees throughout different stages of life and career.
- Retirement benefits support long-term financial wellbeing: Crunchyroll offers a 401(k) plan with company matching, helping employees build long-term financial security alongside their regular compensation and bonus opportunities.
- Recognition programs celebrate employee achievements: In addition to compensation and bonuses, Crunchyroll offers employee recognition programs that acknowledge employee contributions and accomplishments. These programs reinforce a culture that values impact, performance, and appreciation.
- Career growth can support long-term earning potential: Employees are encouraged to develop new skills, take on expanded responsibilities, and pursue growth opportunities across the organization. Employees frequently highlight opportunities to learn from experienced colleagues, work across multiple business functions, and build expertise in areas such as streaming, gaming, content, ecommerce, and technology. This focus on development can help support long-term career progression and earning growth over time.
- External signals:
- Employee feedback: Employee reviews frequently cite the overall benefits package, flexibility, and opportunity to work within a mission-driven entertainment company as positive aspects of the employee experience. (Glassdoor)
Bottom line: Crunchyroll supports competitive compensation through a combination of market-based salaries, performance bonuses, comprehensive benefits, retirement support, employee recognition programs, and career development opportunities. Together, these elements help create a total rewards package designed to attract, retain, and support employees across a wide range of disciplines.
Crunchyroll Insights
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
