Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We're looking for a Strategic Operations Senior Manager to join the Office of the COO and serve as a trusted partner to the VP, Strategic Operations. In this highly visible role, you'll help shape strategic priorities, lead planning and operating rhythms, and drive cross-functional initiatives that improve execution across Crunchyroll's global media and direct-to-consumer business.
You'll work closely with executive leadership to translate strategy into action, developing executive communications, building decision frameworks, and creating the governance, insights, and accountability needed to keep the COO organization aligned on its highest priorities.
Core Areas of Responsibility- Drive strategic planning and roadmap development across the COO organization
- Lead the COO organization's OKR process, planning cadence, and operating rhythms
- Build executive-ready presentations, business cases, and decision frameworks that support leadership discussions
- Develop dashboards, reporting, and governance mechanisms that improve visibility into priorities, risks, and execution
- Lead high-priority, cross-functional initiatives from planning through execution
- Identify risks, dependencies, and opportunities, driving alignment and actions to accelerate progress
- Partner with Finance and People to support resource, workforce, and budget planning
- Represent the Office of the COO in cross-functional forums, driving alignment and accountability across teams
- Partner closely with the VP, Strategic Operations on evolving priorities, executive communications, and special projects
We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.
About YouWe get excited about candidates, like you, because...
- 8+ years of experience in management consulting and/or strategic operations, corporate strategy, or business transformation, with experience in media, streaming, entertainment, or direct-to-consumer subscription businesses
- Strong executive communication skills with experience developing C-suite presentations, business cases, and decision frameworks
- Experience leading strategic planning, OKRs, quarterly business reviews, and executive operating cadences
- Exceptional analytical and financial acumen, with the ability to translate data into actionable recommendations and influence decision-making
- A structured approach to problem-solving, with the ability to navigate ambiguity and drive alignment across cross-functional teams
- MBA preferred, or equivalent experience in strategy, consulting, or operational leadership roles
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Skills Required
- 8+ years of experience in management consulting and/or strategic operations, corporate strategy, or business transformation with media/streaming/D2C experience
- Strong executive communication skills with experience developing C-suite presentations, business cases, and decision frameworks
- Experience leading strategic planning, OKRs, quarterly business reviews, and executive operating cadences
- Exceptional analytical and financial acumen with ability to translate data into actionable recommendations
- Structured problem-solving skills and ability to navigate ambiguity and drive cross-functional alignment
- Available to work a hybrid schedule, three days per week onsite in Los Angeles
- MBA preferred, or equivalent experience in strategy, consulting, or operational leadership roles
What the Team is Saying
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
