Location: Remote (not limited to candidates in GA)
Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.
Happy Returns is:
- A UPS Company
- Loved and adored by shoppers — for proof, check out our 93 NPS
- Experiencing rapid growth
- Seeking top talent to contribute to the expansion of the business
Your way to impact
We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it.
Your day to day
- Constantly improve team productivity, refine agile processes, and create methods to increase efficiency.
- Oversee the day-to-day operations of an engineering team (6-8 direct reports).
- Lead the effort of recruiting new outstanding engineers.
- Train new software engineers on our best practices, standards, culture, and policies.
- Perform personnel management tasks including performance reviews, mentoring, and planning each direct report's career growth.
- Actively participate in system architecture discussions and technical design reviews to ensure the scalability, reliability, and security of the Happy Returns system.
- Enforce clean code and excellent coding practices by conducting thoughtful code reviews.
- Actively participate in bi-weekly engineering lunch & learns to promote continuous growth and knowledge sharing.
- Collaborate closely with Product Managers to meet and exceed customer needs in the simplest possible ways.
- Help us build and maintain a world-class technology system so we can achieve our mission of making returns beautiful for Shoppers, Retailers, and the Planet.
What you need to bring
- Outstanding written and verbal communication skills
- Have held the position of a senior engineer for at least two years
- Have led a team as a technical lead/team lead for at least one year
- Over six years of experience developing and testing web applications
- Demonstrated ability to collaborate with stakeholders to ensure engineers are exceeding the needs of the business
- The ability to coach engineers in shipping high-quality, maintainable, and well-tested code in a high-velocity environment
- A strong interest in joining a highly collaborative environment and working daily with Developers, Product Managers, DevOps Engineers, and QA Engineers
Bonus points if you have
- Expertise in multiple server-side languages such as Go or Python
- Proficiency in one or more modern JavaScript frameworks such as React
- Familiarity with database technology such as PostgreSQL, MySQL, and MongoDB
- Experience with Docker, Kubernetes, and AWS
- Strong interest in e-commerce, logistics, and/or sustainability
Work Location
This is a fully remote position and is not limited to candidates located in Georgia
Compensation
Compensation for this position will be determined based on a variety of factors, including internal equity, geographic location, and the candidate’s job-related knowledge, skills, and experience. In addition to base pay, this position may be eligible for a bonus and a comprehensive benefits package, which includes medical, financial, and other benefits, depending on the level and position offered.
EEO Statement
Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.
Visa Sponsorship
We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.
Statement to Third Party Agencies
To all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.
Skills Required
- Outstanding written and verbal communication skills
- At least two years as a senior engineer
- At least one year as a technical lead or team lead
- Over six years of experience developing and testing web applications
- Ability to collaborate with stakeholders to ensure engineers meet business needs
- Ability to coach engineers in shipping high-quality, maintainable, well-tested code in a high-velocity environment
- Interest in a highly collaborative environment working with developers, product managers, DevOps engineers, and QA engineers
- Expertise in multiple server-side languages such as Go or Python
- Proficiency in modern JavaScript frameworks such as React
- Familiarity with PostgreSQL, MySQL, and MongoDB
- Experience with Docker, Kubernetes, and AWS
- Interest in e-commerce, logistics, or sustainability
What We Do
Forward-thinking brands like Everlane, Rothy's, and REVOLVE choose Happy Returns. Together, we retain revenue, reduce costs, give shoppers choice, and make their supply chains sustainable—ultimately making returns beautiful for retailers, shoppers, and the planet. There’s no part of retail that would advance business more to improve than returns. Because Happy Returns manages all aspects of returns, brands can focus instead on their business. Brands can now increase exchanges and offer a top-notch experience with best-in-class returns software and reverse logistics, starting at $350/month.
