Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Design, develop, and deploy voice/chat bots using AWS (Amazon Lex, Lambda, Connect)
- Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
- Build and manage conversation flows (intents, slots, utterances) for voice interactions
- Integrate bots with APIs, backend systems, and databases for dynamic responses
- Understands LLM different models and has an understanding of evals framework
- Optimize bot performance, accuracy, and user experience using analytics and monitoring (CloudWatch)
- Implement NLU/NLP logic and support multi-turn conversational flows
- Collaborate with product, UX, and engineering teams to deliver scalable solutions
- Support testing, debugging, deployment, and continuous improvements of voice bots
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Must have fulltime graduation degree
- 5+ years of software engineering experience with hands-on AWS development
- Solid experience in Amazon Lex, AWS Lambda, API Gateway, and integrations
- Experience building IVR / voice bots / conversational AI solutions
- Knowledge of CI/CD, logging, monitoring, and cloud best practices
- Good understanding of NLP/NLU, intent modeling, and conversational design
- Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
- Proficiency in Typescript / Node.js / Java for backend development
- Familiarity with Amazon Connect or telephony integrations
- Proven solid problem-solving, communication, and collaboration skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Full-time graduation degree
- 5+ years of software engineering experience with hands-on AWS development
- Experience with Amazon Lex, AWS Lambda, API Gateway, and integrations
- Experience building IVR, voice bot, or conversational AI solutions
- Knowledge of CI/CD, logging, monitoring, and cloud best practices
- Understanding of NLP/NLU, intent modeling, and conversational design
- Test-driven automation using CI/CD pipelines and tools such as Cyara
- Proficiency in TypeScript, Node.js, or Java for backend development
- Familiarity with Amazon Connect or telephony integrations
- Problem-solving, communication, and collaboration skills
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
