- Cloud Services
- Config Mgmt.
- CI/CD Tools
- Application/Web Server
- Scripting/Programming Language
Key Responsibilities:
- Design and Implementation: Develop and configure contact flows, integrate Amazon Connect with other AWS services (like Lambda, Lex, DynamoDB, etc.) and third-party systems (like CRM platforms).
- Solution Development: Build and deploy scalable, resilient contact center solutions using Amazon Connect and related technologies.
- Integration and Automation: Integrate Amazon Connect with various systems, automate tasks, and build tools for scalability.
- Troubleshooting and Support: Troubleshoot complex Amazon Connect solutions, perform root cause analysis, and provide ongoing support.
- Documentation: Create and maintain detailed technical documentation, including user guides, standard operating procedures, and knowledge transfer materials.
- Collaboration: Work closely with other engineers, product managers, and business stakeholders to deliver successful contact center solutions.
- Staying Updated: Keep up to date with the latest features and best practices for Amazon Connect and the broader AWS ecosystem.
- Amazon Connect Expertise: In-depth knowledge of Amazon Connect, including contact flows, integrations, and administration.
- AWS Services: Experience with relevant AWS services such as Lambda, Lex, DynamoDB, S3, CloudFormation, CloudWatch, etc.
- Programming Languages: Proficiency in one or more programming languages like Python, Java, or JavaScript.
- Infrastructure as Code: Experience with infrastructure-as-code tools like CloudFormation or Terraform.
- Troubleshooting and Problem-Solving: Strong analytical and problem-solving skills.
- Communication and Collaboration: Excellent communication and collaboration skills to work effectively with various teams.
- Cloud Contact Center Experience: Experience in the cloud contact center space
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Skills Required
- In-depth knowledge of Amazon Connect including contact flows, integrations, and administration
- Experience with AWS services (Lambda, Lex, DynamoDB, S3, CloudFormation, CloudWatch)
- Proficiency in one or more programming languages (Python, Java, JavaScript)
- Experience with infrastructure-as-code tools (CloudFormation or Terraform)
- Experience in cloud contact center solutions and third-party CRM integrations
- Experience with CI/CD tools and configuration management
- Strong troubleshooting, root-cause analysis and problem-solving skills
- Excellent communication and collaboration skills
- Ability to create and maintain technical documentation and run knowledge transfer
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
