Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The team’s setup
This role offers exciting opportunity to join our Interactions Group, working on Glia's core communication systems. You'll be part of teams either building and maintaining core interaction systems that orchestrate communications between agents, visitors, and supervisors, or developing text-based communication functionality across Glia's ChannelLess® architecture.
Both teams are fundamental to Glia's infrastructure, ensuring high fault tolerance, reliability, and smooth communication between all parties - agents, clients, supervisors, and external users.It is not often that we hire someone from outside to join these core teams, making this a unique opportunity to fast-track your career and learn from our most tenured and senior team members.
Our teams are distributed across Estonia (Tallinn and Tartu) and Poland, operating in the Eastern European time zone (EET/EEST).
The work
As an entry-level software engineer in this team, you are expected to learn fast independently while solving actual business problems under supervision. You will be building Elixir microservices that utilize event-driven architecture with Kafka, backed by Postgres and NoSQL stores, like Redis and DynamoDB. All of our services run on Kubernetes, in Docker containers.
Since all our product teams are self-reliant, at some point you will work on some features that also require front-end work. The exact amount will vary depending on the projects the team undertakes.
Our current tech stack:
- Coding languages: Elixir, Ruby, Javascript (React)
- Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3
- Infrastructure: AWS
- Monitoring: DataDog
- CI/CD: Jenkins
- Infrastructure as Code: Terraform, Ansible
- Other: AWS services, Kafka, GitHub
Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.
Candidate requirements
- Strong desire to learn, adapt, and thrive in a fast-paced and collaborative environment
- Graduated from University and ready for full-time employment
- At least 6 months of hands-on experience on a production project
- Results-oriented with a high attention to detail and quality
- Effective communication and teamwork abilities
- Self-starter with the energy, drive and determination to accomplish goals
It would be great if you had prior experience with event-driven architecture as we are taking on this journey together with you.
We're committed to fostering an inclusive environment and strongly encourage applications from candidates of all genders, backgrounds, and experiences. We believe that diverse perspectives lead to better solutions and a stronger team.
Our company supports work-life balance and offers flexible working arrangements to accommodate various needs. We provide equal opportunities for growth and advancement to all team members.
Benefits
- Glia stock options and competitive salary
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Generous referral bonuses
- Diversity: 25 countries represented
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
*Want to know more about working at Glia? Check our Glia's Career FAQs
Top Skills
What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
