COMPANY NAME:
Cresta AI Canada Inc.
BUSINESS ADDRESS:
100 King Street West, 1 First Canadian Place, Suite 6200, Toronto, ON M5X 1E8
TERMS OF EMPLOYMENT:
Full-time, Temporary
LOCATION OF WORK
Hybrid (Location 1: Employee’s home; Location 2: 1 University Avenue #05-118, Toronto, ON M5J 2P1 Canada)
LANGUAGES
English
EDUCATION
Bachelor’s degree in computer science, computer systems engineering, software engineering, or mathematics.
EXPERIENCE
3 year to less than 5 years’ experience as a software engineer.
DUTIES
• Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models.
• Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
• Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions.
• Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
• Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents.
• Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.
EXPERIENCE AND SPECIALIZATION
Computer and technology knowledge
● Experience working with a Machine Learning Platform application
● Hands on experience in developing and working on generative AI applications in the past
● Proficiency in designing and maintaining APIs (gRPC, REST, WebSocket, etc.).
● Familiarity with high-performance database schema design and optimization.
● Experience with containerized application deployment (Kubernetes).
● Hands-on experience with major cloud providers (AWS, GCP, Azure).
BENEFITS
Disability insurance, dental insurance, extended medical insurance, group benefit plan (Life & AD & D, Vision, Out of country Employee Assistance Program, Virtual health), option to purchase common shares, monthly employee wellness and communication spending money. Paid parental leave. 15 days paid leave days in Canada.
HOW TO APPLY
By email [email protected]
WAGE:
$145,000 to $185,000 per annum, 40 hours per week
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What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
