Search the 18 jobs at Cresta

Join a Silicon Valley startup's machine learning team to develop products and AI models for call center operations. Collaborate with cross-functional teams, design and validate ML/NLP models, build scalable systems, and contribute to ML productivity improvements.

The Solutions Architect at Cresta is responsible for understanding the company's capabilities and how they integrate with existing people, process, and technology in an enterprise. They are expected to have domain expertise in CX and its ecosystem, including call center infrastructure, chat platforms, AWS services, and integrations. The Solutions Architect collaborates with multiple stakeholders, including sales, product, marketing, engineering, and customer success, to provide the best solution architecture and support the technical implementation of Cresta for customers.

As a Strategic Sales Director, you will focus on large strategic deals, build relationships with key executives, and evangelize cutting-edge AI technology. You will have the opportunity to define the sales process, participate in strategic decisions, and help build a strong sales culture.

As a Sales Development Representative (SDR), you will be responsible for building pipeline through outbound prospecting and inbound qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team.

Collaborate with cross-functional team members to design, prototype, and validate ML/NLP models. Build and deploy scalable ML/NLP pipelines and systems. Contribute to ML productivity improvement. Shape the direction of machine learning and AI.

The Customer Strategy Director at Cresta is a senior-level position responsible for partnering with strategic customers and internal teams to build business cases, deliver customer vision, and achieve fast time to value. This role requires deep understanding of Customer Success principles, value realization fundamentals, and Enterprise Sales acumen. The incumbent will lead strategic customer engagements, conduct strategic planning for SaaS products, and work across multiple stakeholders to drive business impact.

As a Software Engineer with a Frontend focus at Cresta, you will have a significant impact on product development, collaborating with the team to enhance user experiences using AI technologies. Responsibilities include defining product requirements, building user interactions for real-time assistance, owning product technical aspects, and advocating for best practices.

Senior Software Engineer working on the Electron App at Cresta, responsible for crafting great user experiences around AI technology, collaborating with product and engineering teams, optimizing app framework design, and contributing to the overall product and company excellence.

As a Senior Software Engineer on the Voice Platform at Cresta, you will play a substantial role in the engineering team, working on building and continuously improving the Cresta platform to support new product requirements. Responsibilities include working closely with customers, developing high-quality system components, optimizing platform design, and contributing to technical ownership of the product and platform.

Senior Product Manager role at Cresta, responsible for developing next-generation contact center AI products, collaborating with cross-functional teams, and driving strategic initiatives. Requires experience in AI/ML, enterprise SaaS, and contact center technology. Strong background in product management and agile methodology essential.

Provide front line desktop support and administration for a Silicon Valley company specializing in AI for improving Call Center operations and post-call analytics. Responsibilities include supporting IT infrastructure, managing user access rights, asset tracking, hardware/software setups, and quality assurance. Looking for a candidate with 3-5 years of experience in user support for Mac OS and Windows environments, technical knowledge of Mac OS software/hardware, cloud solutions expertise, scripting skills, and hands-on experience with hardware and office infrastructure setup/troubleshooting.

Seeking a motivated and analytical Customer Success Analyst to work closely with CSMs, providing data analysis, creating impactful presentations, and configuring self-service options in Cresta's Opera platform. Junior role with opportunities for career growth within the company.

As a Principal Solutions Engineer at Cresta, you will partner with Sales Directors to showcase the power of Cresta to potential customers, conduct product demos, manage technical validation activities, develop business cases, and act as a liaison between sales, customers, and technical teams. Responsibilities include solving problems, crafting solutions, providing insights, driving adoption, translating use cases into technical solutions, delivering product demos, running ROI workshops, and providing feedback to product management. The ideal candidate has 5-7 years of customer-facing experience and 1-3 years of technical pre-sales sales experience, is highly organized, has an impeccable work ethic, is a natural problem-solver, and has knowledge of Salesforce and contact center technologies.

As a Strategic Sales Director, you will focus on strategic deals with Fortune 500 companies, build relationships with key executives, and evangelize cutting-edge AI technology. You will also participate in strategic decisions and help build a sales culture.

The Customer Success Manager at Cresta will be responsible for ensuring customer success and delivering business value. This role involves strategizing and implementing initiatives to increase customer engagement, managing new customer onboarding, and collaborating with various teams within the company. The ideal candidate should have a bachelor's degree in business or a related field, 5+ years of experience in a customer-facing role, strong project management skills, and excellent communication skills.

As a Senior Machine Learning Engineer on the Retrieval Augmented Generation (RAG) team, you will collaborate with cross-functional teams to design, validate, and deploy ML/NLP models, contribute to ML productivity improvements, and shape the direction of machine learning at Cresta.

As a Senior Software Engineer at Cresta Insights, you will play a key role in defining and shaping the future of customer engagement. You will be responsible for developing timely and actionable insights to drive business growth through a state-of-the-art Customer Data Platform. Join us in redefining how businesses connect with their customers!

Design, build, and advance core infrastructure for efficient engineering execution. Collaborate in a highly autonomous environment. Develop dev tools, ensure reliability of multi-cloud Kubernetes clusters, automate operations, and build machine learning infrastructure. Requires 5+ years of experience in DevOps or related field with proficiency in Golang or Python, Kubernetes, Terraform, AWS, PostgreSQL, and more.