Jobs at Cresta

Leads and develops a team of Enterprise AI Success Managers serving complex enterprise customers. Responsibilities include driving adoption, measurable business outcomes, retention, renewals, expansion, customer health, and operational excellence. The role coaches teams on AI product expertise, configuration, workflows, and value realization while partnering with Sales, Product, Engineering, Marketing, and Professional Services. It also champions customer feedback, uses performance metrics to improve outcomes, and supports strategic executive relationships.

Own paid and digital growth channels, pipeline acquisition, and growth strategy. Lead LinkedIn, Meta, and paid search programs; manage budgets and campaign pacing; develop creative with design partners; use AI and audience-enrichment tools such as Clay; test new acquisition opportunities; and communicate performance insights cross-functionally.

Lead business operations and cross-functional special projects for Cresta’s AI Agents team. Own team reviews, OKR reporting, knowledge management, scaling processes, hiring operations, and internal tools. Drive initiatives across product, go-to-market, and deployment operations from concept through proof of concept. Support AI Agent brand growth through content and thought leadership. The role requires strong operational, strategic, communication, and execution skills in a high-growth technology environment.

As a Staff Backend Software Engineer, you'll design and maintain backend services and APIs, optimize data storage solutions, and collaborate with cross-functional teams to deliver insights and improve customer engagement.

As a Software Engineer in Test, you'll design and execute test plans, automate scenarios with Playwright, and ensure overall software quality. Responsibilities include manual testing, analyzing test results, and collaborating with teams to elevate QA standards.

The Senior Frontend Engineer will develop and improve the Cresta platform, focusing on frontend engineering, coding, architecture, and customer-facing components, while ensuring high standards in performance and security.

As a Strategic Sales Director, you will lead sales efforts, develop relationships with key executives, and drive significant transactions in Australia.

The Sales Development Representative will build the sales pipeline through outbound prospecting in APAC markets, generating qualified leads, and supporting sales goals. Responsibilities include crafting outreach campaigns, analyzing market data, and collaborating with account executives to generate meetings.

Design, build, and maintain scalable backend services, APIs, and distributed systems powering AI-driven contact center products. Ensure reliability, performance, security, and scalability in production; collaborate with cross-functional teams; participate in architecture, code reviews, testing, and CI to deliver high-quality, maintainable systems.

Own partner relationships and enable partners to design, sell, and deliver Cresta solutions. Serve as a trusted advisor and platform expert providing technical presales support, executive presentations, strategic solution design, and enablement assets. Drive partner-led revenue, resolve complex technical challenges, and align cross-functional teams (Sales, Product, Engineering) to scale Cresta's partner program and joint customer success.

As a Senior Software Engineer, you'll design and develop scalable distributed backend microservices, lead initiatives in voice platform integrations, and ensure the reliability and performance of voice pipelines.

As a Staff Backend Engineer, you will design, implement, and maintain backend services, optimize storage solutions, collaborate with teams, and improve system architecture for customer engagement platforms.

As the Founding Conversational Designer, you'll shape AI solutions for EMEA, managing AI delivery projects, collaborating cross-functionally, and ensuring customer success.

Own partner relationships and enablement for Crestaplatform, driving onboarding, technical enablement, joint GTM strategies, solution integrations, and revenue acceleration while coordinating Product, Sales, and Services to improve partner performance and adoption.

Build and maintain responsive, production-scale frontend web applications for an AI Receptionist product. Design UI for configuring conversational agents, integrate with backend services (APIs, WebSockets, streaming), optimize performance and accessibility, establish frontend architecture and best practices, and mentor engineers.

Own complex enterprise SaaS deals from pricing and quote through final signature. Partner with Sales, Finance, Legal, Security, and RevOps to structure deals, manage approvals, improve quote-to-cash processes, optimize CPQ and Salesforce systems, lead UAT and tooling rollouts, analyze deal outcomes, train Sales, and maintain deal strategy documentation.

Own complex enterprise SaaS deals from quote through signature, partnering with Sales, Finance, Legal, Security, and RevOps. Develop pricing models and commercial terms, manage approvals, analyze deal outcomes, and ensure alignment with revenue recognition and financial goals. Improve quote-to-cash processes, define system requirements, support Subskribe, CLM, and Salesforce enhancements, lead UAT and rollout, standardize workflows, and train Sales on deal construction and pricing strategy.

The VP of Partnerships, EMEA will lead partnership strategies to drive customer acquisition and revenue growth through strategic partnerships, focusing on collaboration with Sales, Product, Marketing, and Customer Success teams.

The role involves designing and maintaining infrastructure, ensuring the reliability of Kubernetes clusters, automating operations, and supporting machine learning infrastructure.

Customer-facing role deploying and optimizing AI Agents across the customer lifecycle. Define customer AI roadmaps, iterate prompt and context engineering, run evaluations and A/B tests with Forward-Deployed Engineers, leverage conversation-discovery tools and data analysis, and improve agent development and deployment playbooks.