Jobs at Cresta

Lead go-to-market strategy, positioning, messaging, launches, competitive analysis, and sales enablement for Cresta’s AI Agent and Agentic Assist portfolio. Partner with Product, Sales, Customer Success, Marketing, and executive leadership to drive adoption, pipeline, differentiation, roadmap influence, and category leadership. The role also requires advising executives on market dynamics and platform strategy while building and scaling product marketing teams.

Work with customers to configure and maintain Cresta's Opera platform, identify key moments using keyword/utterance rules, monitor voice analytics trends, produce insight reports, respond to ad hoc analysis requests, and mentor customer analysts to maximize product value.

Own a book of 13-25 enterprise accounts across Spain/Portugal, generate ~50% of your pipeline, run full sales cycles (3-9 months) from discovery to close, deliver demos and business cases, prioritize new-logo acquisition, and collaborate with product, marketing, customer success, and engineering to scale Cresta’s Iberia presence.

Leads large-scale AI transformation programs for Cresta’s strategic enterprise customers. Serves as executive sponsor and trusted advisor to C-suite stakeholders, manages matrixed implementation and engineering teams, oversees complex deployments, standardizes delivery governance, and drives measurable customer value, adoption, expansion, and advocacy. Partners with Sales, Customer Success, Product, and Engineering while connecting technical outcomes to business ROI.

Own EMEA go-to-market strategy and revenue operations by managing territory design, planning, forecasting, pipeline health, CRM data integrity, reporting, and operating cadences. Partner with sales leadership and central RevOps to translate complex data into executive recommendations, improve seller efficiency, remove operational bottlenecks, and scale GTM processes across multiple markets.

Build and lead Cresta’s West Coast SDR team, establishing outbound and inbound pipeline-generation strategies, hiring and developing talent, driving accountability and quota attainment, optimizing sales playbooks, tracking KPIs and forecasts, and partnering with Sales, Marketing, and RevOps on ICP, messaging, and process initiatives.

Build and lead Cresta’s East Coast SDR team, hiring and developing talent, creating outbound and inbound pipeline strategies, optimizing sales playbooks, driving quota attainment, tracking KPIs, and partnering with Marketing, RevOps, and Sales. The role is based in New York City with in-office work twice weekly.

Build and scale Cresta’s no-code conversation intelligence platform across the frontend and backend. Responsibilities include creating visual workflow editors, backend services and APIs, data models, storage layers, and scalable systems using React, TypeScript, Python or Go, Postgres, ClickHouse, and Elasticsearch. Collaborate with product, design, and AI/ML teams to deliver intuitive experiences for non-technical users while improving performance, reliability, security, and maintainability.

Leads and develops a team of Enterprise AI Success Managers serving complex enterprise customers. Responsibilities include driving adoption, measurable business outcomes, retention, renewals, expansion, customer health, and operational excellence. The role coaches teams on AI product expertise, configuration, workflows, and value realization while partnering with Sales, Product, Engineering, Marketing, and Professional Services. It also champions customer feedback, uses performance metrics to improve outcomes, and supports strategic executive relationships.

Own paid and digital growth channels, pipeline acquisition, and growth strategy. Lead LinkedIn, Meta, and paid search programs; manage budgets and campaign pacing; develop creative with design partners; use AI and audience-enrichment tools such as Clay; test new acquisition opportunities; and communicate performance insights cross-functionally.

Lead business operations and cross-functional special projects for Cresta’s AI Agents team. Own team reviews, OKR reporting, knowledge management, scaling processes, hiring operations, and internal tools. Drive initiatives across product, go-to-market, and deployment operations from concept through proof of concept. Support AI Agent brand growth through content and thought leadership. The role requires strong operational, strategic, communication, and execution skills in a high-growth technology environment.

As a Staff Backend Software Engineer, you'll design and maintain backend services and APIs, optimize data storage solutions, and collaborate with cross-functional teams to deliver insights and improve customer engagement.

As a Software Engineer in Test, you'll design and execute test plans, automate scenarios with Playwright, and ensure overall software quality. Responsibilities include manual testing, analyzing test results, and collaborating with teams to elevate QA standards.

The Senior Frontend Engineer will develop and improve the Cresta platform, focusing on frontend engineering, coding, architecture, and customer-facing components, while ensuring high standards in performance and security.

As a Strategic Sales Director, you will lead sales efforts, develop relationships with key executives, and drive significant transactions in Australia.

Design, build, and maintain scalable backend services, APIs, and distributed systems powering AI-driven contact center products. Ensure reliability, performance, security, and scalability in production; collaborate with cross-functional teams; participate in architecture, code reviews, testing, and CI to deliver high-quality, maintainable systems.

Own partner relationships and enable partners to design, sell, and deliver Cresta solutions. Serve as a trusted advisor and platform expert providing technical presales support, executive presentations, strategic solution design, and enablement assets. Drive partner-led revenue, resolve complex technical challenges, and align cross-functional teams (Sales, Product, Engineering) to scale Cresta's partner program and joint customer success.

The Sales Development Representative will build the sales pipeline through outbound prospecting in APAC markets, generating qualified leads, and supporting sales goals. Responsibilities include crafting outreach campaigns, analyzing market data, and collaborating with account executives to generate meetings.

As a Senior Software Engineer, you'll design and develop scalable distributed backend microservices, lead initiatives in voice platform integrations, and ensure the reliability and performance of voice pipelines.

Own partner relationships and enablement for Crestaplatform, driving onboarding, technical enablement, joint GTM strategies, solution integrations, and revenue acceleration while coordinating Product, Sales, and Services to improve partner performance and adoption.