At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary Iron Mountain is seeking an innovative and skilled ServiceNow Developer to join our Information Technology team.
In this role, you will be responsible for developing, configuring, and maintaining the ServiceNow platform across installed modules, building custom workflows and system integrations, and accelerating Artificial Intelligence (AI) adoption through Now Assist to enhance organizational efficiency. You will work closely with the ServiceNow Solutions Architect and cross-functional business stakeholders within a dynamic Agile environment to translate requirements into scalable platform solutions.
What You'll Do
In this role, you will:
Design and Implement Solutions: Build, configure, and maintain ServiceNow custom applications, Service Catalog items, agentic workflows, and Now Assist Artificial Intelligence (AI) skills to drive platform automation and operational efficiency.
Collaborate and Integrate: Partner with internal project teams, implementation partners, and business stakeholders to develop custom Application Programming Interfaces (APIs) and integration spokes that connect ServiceNow seamlessly with enterprise systems.
Maintain Platform Health and Standards: Conduct impact analyses for platform enhancements and perform regular system version upgrades to ensure vendor compliance, maintainability, and alignment with organizational performance standards.
What You'll Bring
The ideal candidate will have:
3+ years of experience developing on the ServiceNow platform, with exposure to modules such as Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Strategic Portfolio Management (SPM), Hardware Asset Management (HAM), Software Asset Management (SAM), Customer Service Management (CSM), or Services Process Optimization (SPO).
Strong knowledge of JavaScript, ServiceNow Application Programming Interfaces (APIs), web services, and enterprise integration techniques.
Proven ability in problem-solving, impact analysis, cross-functional stakeholder collaboration, and Agile development methodologies.
Bachelor’s degree in Information Technology (IT) or a related technical field, alongside a ServiceNow Certified System Administrator (CSA) certification and a strong understanding of Information Technology Infrastructure Library (ITIL) principles.
Skills Required
- 3+ years of experience developing on the ServiceNow platform
- Experience with ServiceNow modules including ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO
- Strong knowledge of JavaScript
- Knowledge of ServiceNow APIs, web services, and enterprise integration techniques
- Problem-solving and impact analysis skills
- Cross-functional stakeholder collaboration experience
- Experience with Agile development methodologies
- Bachelor’s degree in Information Technology or a related technical field
- ServiceNow Certified System Administrator certification
- Strong understanding of ITIL principles
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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