We are the Cisco GTM IT team, and we’re on a mission to power business success through AI-first innovation. We build, Maintain and operates the systems behind Cisco's end-to-end customer lifecycle: Market-to-Lead, Lead-to-Opportunity, Opportunity-to-Booking, Order-to-Cash, Onboard-to-Optimize, Escalate-to-Resolve, Renew-to-Booking, and Support-to-Advocacy. We own Salesforce platform administration, governance, Security, AI automation, integration and DevOps at scale. Join us in cultivating a culture of development where AI meets real-world impact.
Your Impact- Develop and operate advanced AI-driven and agentic automation solutions to streamline Release impact analysis, Case deflection, Salesforce Org health, Code quality, Security and compliance reporting, thereby enhancing platform productivity, scalability, and operational efficiency.
- Provide technical leadership on platform architecture decisions and roadmap future solutions.
- Collaborate with business partners to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment.
- Provide technical leadership, setting best practices including integration and application development, CI/CD implementation, Data Mask, Backup & Restore.
- Embed engineering excellence practices — code review, continuous integration, automated testing, monitoring, and AI-assisted automations — into every release cycle.
- Ensure compliance with security, data governance, and regulatory requirements across the Salesforce ecosystem.
- Troubleshoot and resolve issues to ensure the Salesforce solution performs as expected.
- Know the latest with new Salesforce features and functionalities and provide recommendations for process improvements.
- Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7+ years of experience as a Salesforce Platform Admin/Developer with a strong understanding of Salesforce architecture and best practices.
- Experience in Salesforce technologies (Apex, LWC, Lightning Component Framework, SOQL) and configuration (workflows, validation rules, process builders, flows) and platform APIs (Metadata, Tooling, Enterprise, Bulk).
- Experience with Salesforce CI/CD/Copado pipeline configuration, Git branching/merging strategies, and release management including metadata and data migrations.
- Strong grasp of identity & access management: OAuth 2.0, SAML, SCIM, principle of least privilege.
- Experience governing multi-org or multi-cloud Salesforce estates (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud).
- Experience with AI development tooling.
- Integration of Salesforce with external systems and cloud platforms.
- Salesforce certifications: Platform Administrator, Platform Administrator II, Platform Developer II, Application Architect, Agent force Specialist, Data Cloud Consultant. Copado Fundamentals I & II certification.
- Experience with Salesforce Agentforce, Service Cloud, Sales Cloud, or other Salesforce products.
- Knowledge of JavaScript, HTML, CSS, and other web technologies.
- Experience with Agile/Scrum methodologies.
- Solve complex technical problems and manage numerous projects independently, collaborating with teams and partners to achieve operational excellence.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 7+ years of experience as a Salesforce Platform Administrator or Developer
- Strong understanding of Salesforce architecture and best practices
- Experience with Apex, Lightning Web Components, Lightning Component Framework, SOQL, Salesforce configuration, and platform APIs
- Experience with Salesforce CI/CD and Copado pipeline configuration
- Experience with Git branching and merging strategies
- Experience with release management, metadata migrations, and data migrations
- Strong understanding of identity and access management, including OAuth 2.0, SAML, SCIM, and least-privilege principles
- Experience governing multi-org or multi-cloud Salesforce estates
- Experience with AI development tooling
- Experience integrating Salesforce with external systems and cloud platforms
- Salesforce certifications, including Platform Administrator, Platform Administrator II, Platform Developer II, Application Architect, Agentforce Specialist, or Data Cloud Consultant
- Copado Fundamentals I and II certification
- Experience with Salesforce Agentforce, Service Cloud, Sales Cloud, or other Salesforce products
- Knowledge of JavaScript, HTML, CSS, and other web technologies
- Experience with Agile/Scrum methodologies
- Ability to solve complex technical problems and manage numerous projects independently
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
