Role Summary
As a Software Engineer within our Support Platform team, you will be responsible for developing the vital systems that facilitate a first-class experience for our customers and internal teams alike. Your role involves building everything from intuitive self-service portals to the bespoke internal tools that allow our support agents to resolve complex queries with ease and precision. Working in close collaboration with Product, Design, and Support Operations, you will help bridge the gap between technical complexity and user-centric service. We are looking for a proactive developer with a keen eye for detail who is passionate about creating high-quality, reliable software that makes a tangible difference to our users' daily lives.
Role Responsibilities
- Develop robust backend services and APIs that power self-service portals and internal tooling.
- Integrate third-party vendor software into our ecosystem to streamline support workflows and data synchronization.
- Collaborate with Product, Design, and Support Operations to transform user needs into scalable technical solutions.
- Maintain and improve existing systems to ensure high reliability and performance for our global support team.
- Contribute to technical discussions and code reviews to maintain high standards of code quality and security.
- Develop a deep understanding of our frontend systems to ensure seamless end-to-end integration and user experience.
Must-Have Skills
- Proven experience in backend development using languages such as Go, Python, or similar.
- Demonstrated ability to build and maintain RESTful APIs and microservices.
- Experience integrating with and extending third-party SaaS platforms and vendor APIs.
- Foundational understanding of frontend technologies (e.g., React, JavaScript/TypeScript) and how they interact with backend services.
- A proactive approach to problem-solving and a commitment to writing clean, maintainable, and well-tested code.
- Effective communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Fluent English
Nice-to-Have Skills
- Experience with Cloudflare's product suite and Workers platform.
- Familiarity with containerization and orchestration tools like Docker and Kubernetes.
- Previous experience working in a Support Engineering or Internal Tools environment.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
