Role Summary
As a Software Engineer on the Support Platform team, you will lead the architectural design and strategic integration of the backend systems that underpin Cloudflare's global support infrastructure. You will partner with leadership across Product, Design, and Support Operations to define a long-term technical roadmap while mentoring fellow engineers to foster a culture of technical excellence. We are seeking a collaborative leader who takes deep ownership of system health and possesses the strategic mindset necessary to solve high-impact, cross-functional challenges. Your expertise will be vital in ensuring our support platform is both robust and flexible enough to meet the evolving needs of our customers and advocates.
Role Responsibilities
- Lead the design and architecture of highly scalable backend services and APIs that support the global Support organization.
- Own the end-to-end integration strategy for complex vendor software, ensuring data integrity and system efficiency.
- Partner closely with Product and Design leadership to define the technical roadmap and long-term vision for support tooling.
- Drive engineering excellence by establishing best practices for testing, deployment, and system observability.
- Mentor and coach other engineers on the team, fostering a culture of continuous learning and technical growth.
- Bridge the gap between frontend and backend architectures, ensuring a cohesive and performant full-stack experience.
Must-Have Skills
- Extensive experience in backend software engineering, with deep expertise in languages such as Go or Python.
- Proven track record of architecting and deploying distributed systems and complex API ecosystems.
- Advanced experience managing and optimizing integrations with major enterprise vendor platforms.
- Strong ability to navigate frontend frameworks (e.g., React) to provide architectural guidance and support full-stack initiatives.
- Exceptional analytical and debugging skills for resolving complex, cross-system issues.
- Collaborative leadership style with experience guiding projects from initial concept to successful production delivery.
- Fluent English
Nice-to-Have Skills
- Deep knowledge of Cloudflare Workers and the Cloudflare ecosystem.
- Experience influencing technical strategy across multiple teams or departments.
- Background in building tools that specifically improve developer productivity or customer support efficiency.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
