Require 3-7 years relevant experience on application support (L2 Support).
• Primary Responsibilities:
o Support for People, SGDIR and IGG applications
• Ensure smooth operations.
• Incident and problem management aligned with ITIL processes
• Monitoring and troubleshooting of the tickets using excel and sql queries
• Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Skill Set Required:
• Strong understanding of ITIL processes
• Proficiency in Informatica
• Experience with Dev Ops
• SQL expertise
• Hands-on with Excel and Macros.
Skills Required
- 3-7 years relevant experience in application support (L2)
- Support experience with People, SGDIR and IGG applications
- Strong understanding of ITIL processes and incident/problem management
- Proficiency in Informatica
- Experience with DevOps practices and tooling
- Expertise in SQL and writing queries for troubleshooting
- Hands-on experience with Excel and Macros
What We Do
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