Software Engineer in Product Support Services (IGT1 Lanka - Sitecore)

IGT 1 Outsourcing Lanka (Private) Limited, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

About Sitecore

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

The Product Support team provides assistance in solving non-trivial technical challenges to its Partners and Customers and is a key contributor in ensuring successful implementations of many projects.

Software Engineers spend most of the time on deep investigation of the real-life usage of the Experience Platform, Experience Manager Cloud, Content Hub, and other products, working with the product code, troubleshooting complex problems, developing patches and code examples.

The work process involves written communication with Certified Developers from around the world, while online meetings are used for the most complex projects and critical situations.

In addition to helping Partners and Customers deliver successful solutions, the team contributes to the development of its products, develops and maintains own modules and applications.

Position of the Software Engineer in the Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists.

Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.

Ideal candidates will have the following background:

• Experience working with Microsoft technologies, including:
  • ASP.NET
  • C#
  • Visual Studio
  • MS SQL Server
  • Azure
• Knowledge of HTML, XML, JavaScript, and CSS
• Outstanding problem solving and logical thinking skills
• Understanding of object-oriented programming concepts
• Understanding of client-server software architecture
• Experience of working with data structures and creating software algorithms
• Great communication skills in English

Experience in the following would be a plus:

• Experience in troubleshooting software performance & scalability issues
• Experience working with technologies such as Azure Web Apps, Kubernetes, Elastic, Kibana, Grafana, Kafka, GraphQL, Cloudflare

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.