Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
India
Role Overview:
Build and scale cloud native applications that power mission critical customer experience platforms used by global enterprises. This role drives the development of modern, AI enabled contact center solutions on AWS, influencing how businesses engage with millions of customers daily. At Genesys, we are transforming customer experience through empathy and innovation, and you will play a direct role in delivering intelligent, scalable solutions that improve real world interactions. You will own end to end development across frontend and backend systems, collaborate with global teams, and contribute to platform level innovation. This position offers strong exposure to emerging technologies including generative AI, modern DevOps practices, and large scale distributed systems.
Key Responsibilities:
Design and develop full stack applications using Typescript, NodeJS, and modern frontend frameworks such as React and Angular to deliver scalable cloud solutions
Own end to end development lifecycle, from architecture design to deployment and operational support in AWS environments
Drive cloud infrastructure design decisions, including resource management, monitoring, security, and cost optimization
Build and deploy serverless and containerized applications using AWS Lambda, Docker, and Kubernetes to improve scalability and efficiency
Implement DevOps practices including CI/CD pipelines, automated testing, and deployment automation to accelerate delivery
Integrate third party systems and APIs, including Genesys Cloud APIs, to enable seamless customer experience solutions
Improve application performance, reliability, and security by applying best practices and proactive monitoring strategies
Collaborate with cross functional teams, including product, architecture, and customer stakeholders, to deliver high impact solutions
Required Qualifications:
Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field
2+ years of professional experience in full stack software development using Typescript, NodeJS, and modern frontend frameworks
Hands on experience developing and deploying SaaS applications on AWS
Strong understanding of cloud infrastructure concepts, including compute, networking, storage, and security
Experience with container technologies such as Docker or Kubernetes
Understanding of generative AI concepts, including large language models and AI driven development approaches
Experience working with Windows and Linux environments for deployment and configuration
Solid problem solving skills with the ability to diagnose and resolve complex technical issues
Experience with CI/CD pipelines and automated testing practices
Preferred Qualifications:
Experience developing user interfaces using Angular or advanced React patterns
Familiarity with Genesys Cloud APIs and contact center technologies
Experience in database design, optimization, and performance tuning
Exposure to DevOps tools and infrastructure as code practices
Strong collaboration skills with the ability to work independently and manage shifting priorities in agile environments
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Skills Required
- Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field
- 2+ years professional experience in full stack development using Typescript and NodeJS with modern frontend frameworks
- Hands on experience developing and deploying SaaS applications on AWS
- Strong understanding of cloud infrastructure concepts (compute, networking, storage, security)
- Experience with container technologies such as Docker or Kubernetes
- Understanding of generative AI concepts, including large language models
- Experience working with Windows and Linux environments for deployment and configuration
- Solid problem solving skills and ability to diagnose and resolve complex technical issues
- Experience with CI/CD pipelines and automated testing practices
- Experience developing user interfaces using Angular or advanced React patterns
- Familiarity with Genesys Cloud APIs and contact center technologies
- Experience in database design, optimization, and performance tuning
- Exposure to DevOps tools and infrastructure as code practices
- Strong collaboration skills and ability to work independently in agile environments
Genesys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesys and has not been reviewed or approved by Genesys.
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Strong & Reliable Incentives — Annual bonuses are described as consistently funded and meaningful, elevating total compensation. Structured variable pay and regular payouts reinforce confidence in incentives across numerous roles.
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Leave & Time Off Breadth — Open (unlimited) PTO, volunteer time off, and company recharge days create flexible time-away options. Remote-friendly policies and occasional holiday shutdowns add to the sense of generous time off.
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Parental & Family Support — Paid parental leave with no waiting period, fertility support, and adoption assistance signal strong family-oriented benefits. These offerings stand out as modern and comprehensive within the package.
Genesys Insights
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
