Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:
- 85k/RPS
- 30ms response time
- 300 GB data transfer/hour
- 1000 VMs deployed at peak
We are looking for an ambitious, experienced, driven and solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.
About the role:
- Design and develop large and complex product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
- Lead cross-team projects and collaborate with developers, QAs, and other departments.
- Take ownership of the product’s architecture, performance, and quality. Ensure that the right architecture, design, and technical decisions are taken by the developers in the team.
- Take initiatives to ensure that the best practices for software development are followed by the team.
- Optimize application for maximum speed and scalability.
- Contribute to hiring and onboarding processes.
- Keep calm and learn every day.
Requirements
- 8+ years of medium to large-scale software development experience.
- Strong knowledge of designing and architecting complex systems.
- Experience with benchmarking systems for performance, and failure detection.
- Track record of mentoring and onboarding engineers.
- Experience with project management and related tools and frameworks.
- Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
- Excellent problem-solving skills and a proactive approach to issue resolution.
- Excellent verbal and written communication skills.
- Bachelor’s degree in Computer Science (or equivalent).
- Exposure to project management and related tools.
- Experience of working with Product Managers and Designers.
Benefits
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Skills Required
- 8+ years of medium to large-scale software development experience.
- Strong knowledge of designing and architecting complex systems.
- Experience with benchmarking systems for performance, and failure detection.
- Track record of mentoring and onboarding engineers.
- Experience with project management and related tools and frameworks.
- Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
- Excellent problem-solving skills and a proactive approach to issue resolution.
- Excellent verbal and written communication skills.
- Bachelor's degree in Computer Science (or equivalent).
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond. We bring to life digital content that entertains, connects, challenges and educates people worldwide. Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
