Software Engineer III

About Us

• Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:
• 85k/RPS
• 30ms response time
• 300 GB data transfer/hour
• 1000 VMs deployed at peak
• We are looking for an ambitious, experienced, driven and solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.

Responsibilities:

• Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
• Take ownership of the product’s architecture, performance, and quality.
• Occasionally lead cross-team projects and collaborate with developers, QAs, and other departments.
• Review others’ code and design.
• Ensure best practices for software development are followed by the team.
• Build reusable modules and libraries for future use.
• Optimize application for maximum speed and scalability.
• Contribute to hiring and onboarding processes.
• Keep calm and learn every day.

• 6+ years of medium to large scale server-side software development experience.
• Strong working knowledge of a backend programming language like Clojure and Java in production.
• In-depth knowledge of CS concepts like data structures and time complexity of algorithms.
• Experience of designing and architecting complex systems.
• Experience in working with one or more of MongoDB, Redis, Elasticsearch, Kafka, and Postgresql at scale.
• Experience with benchmarking systems for performance, and failure detection.
• Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
• Comfortable using CLI tools for achieving day-to-day tasks.
• Experience in writing unit and integration tests.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Excellent verbal and written communication skills.
• Experience with coaching and mentoring peers.
• Bachelor’s degree in Computer Science (or equivalent).

Nice to Have

• Working knowledge of frontend development and tools, especially JavaScript and React.
• Strong knowledge of functional programming is a plus (we use Clojure).
• Exposure to project management and related tools

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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