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Job Title
Software Engineer III - AI/ML Platform Operations - RemoteRequisition Number
R7739 Software Engineer III - AI/ML Platform Operations - Remote (Open)Location
Arizona - Home TeleworkersAdditional Locations
Job Information
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.
We are actively hiring for a Software Engineer - AI/ML Platform Operations - Remote
Your Role: We are seeking a Software Engineer – AI/ML Platform Operations to lead the operational excellence, reliability, and support of our enterprise AI and data platforms. This role is responsible for ensuring the stability, scalability, observability, governance, and operational readiness of AI/ML solutions that power critical business capabilities.
This is not a traditional software application development role. While strong software engineering skills are essential, the primary focus is on AI platform operations, MLOps, automation, reliability engineering, deployment support, observability, governance, and continuous improvement of enterprise AI capabilities.
Your Work: You will work across a modern technology ecosystem that includes Palantir Foundry, AWS Bedrock, Amazon SageMaker, cloud-native services, and emerging Generative AI technologies. You will partner with Data Engineering, Data Science, Architecture, Infrastructure, Security, and Product teams to support production AI workloads and enable the successful adoption of AI capabilities across the organization.
AI Platform Operations & ReliabilityProvide technical leadership for AI/ML platforms including Palantir, AWS Bedrock, Amazon SageMaker, and related cloud-native technologies.
Ensure platform reliability, scalability, performance, security, and operational readiness for production AI workloads.
Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and Generative AI services.
Establish operational standards, support models, service-level objectives (SLOs), and platform governance practices.
Design and implement automation, monitoring, observability, and operational tooling to improve platform reliability and efficiency.
Develop and maintain dashboards, health metrics, alerts, logging frameworks, and operational runbooks.
Enhance CI/CD pipelines, deployment automation, infrastructure-as-code, and model release processes.
Implement best practices for MLOps, model monitoring, model lifecycle management, and AI operational governance.
Serve as a senior escalation point for complex production issues involving AI platforms, machine learning workloads, cloud infrastructure, and data integrations.
Lead root cause analysis efforts and drive corrective and preventive actions to improve platform stability.
Solve performance, availability, deployment, and integration issues across AI and data ecosystems.
Partner with engineering and business teams to rapidly restore service and minimize operational risk.
Provide mentorship, technical guidance, and operational expertise to engineers and platform teams.
Influence platform strategy, architecture decisions, operational processes, and technology adoption.
Collaborate with team members to align platform capabilities with business priorities and AI adoption goals.
Communicate complex technical concepts effectively to both technical and non-technical audiences.
Remain current with advancements in AI/ML, Generative AI, cloud technologies, platform engineering, and reliability practices.
Identify opportunities to improve operational efficiency, governance, security, and developer experience.
Champion modern engineering practices including automation, observability, DevOps, Site Reliability Engineering (SRE), and AI Operations (AIOps).
3+ years of progressive experience in software engineering, platform engineering, cloud operations, MLOps, DevOps, or related technical disciplines.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
Experience supporting production cloud-based applications and services in AWS environments.
Strong experience with software engineering and automation using languages such as Python, Java, JavaScript/TypeScript, or Node.js.
Experience with CI/CD, build, integration, and deployment tools such as Jenkins, Maven, GitHub Actions, or equivalent.
Experience with cloud-native services including compute, storage, networking, databases, and serverless architectures.
Experience building and maintaining operational monitoring, observability, and alerting solutions.
Strong troubleshooting, incident response, and root cause analysis skills.
Excellent communication, collaboration, and technical leadership capabilities.
What would make us excited about you?
Experience with AI/ML platforms such as Palantir Foundry, Amazon SageMaker, AWS Bedrock, Databricks, or similar ecosystems.
Experience supporting Generative AI applications, LLM-based solutions, prompt orchestration frameworks, and Retrieval-Augmented Generation (RAG) architectures.
Knowledge of MLOps practices including model deployment, monitoring, governance, experimentation, and lifecycle management.
Experience with observability and monitoring platforms such as Datadog, Splunk, Grafana, Prometheus, CloudWatch, or OpenTelemetry.
Familiarity with AI governance, responsible AI principles, model risk management, and operational controls.
Relevant cloud, AI/ML, DevOps, or platform engineering certifications
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Why Choose a Career at CSAA IG?
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [email protected]
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
CSAA Insurance Group is an equal opportunity employer.
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The national average salary range for this position is $105,345.00-$117,050.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $105,345.00-$140,550.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.This job posting will be unposted on Wed, 8 Jul 2026.Skills Required
- 3+ years progressive experience in software engineering, platform engineering, cloud operations, MLOps, DevOps, or related disciplines.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience.
- Experience supporting production cloud-based applications and services in AWS environments.
- Strong software engineering and automation experience using Python, Java, JavaScript/TypeScript, or Node.js.
- Experience with CI/CD, build, integration, and deployment tools such as Jenkins, Maven, or GitHub Actions.
- Experience with cloud-native services including compute, storage, networking, databases, and serverless architectures.
- Experience building and maintaining operational monitoring, observability, and alerting solutions.
- Strong troubleshooting, incident response, and root cause analysis skills.
- Excellent communication, collaboration, and technical leadership capabilities.
CSAA Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSAA Insurance Group and has not been reviewed or approved by CSAA Insurance Group.
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Fair & Transparent Compensation — Pay is considered good or competitive across many roles, with base compensation often viewed as solid for the work. Feedback suggests overall compensation feels stronger when flexibility and attainable bonuses are part of the package.
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Retirement Support — 401(k) matching and annual profit sharing, with immediate vesting, are highlighted as meaningful strengths in total rewards. Tuition reimbursement and student‑loan support further reinforce the company’s financial well‑being focus.
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Leave & Time Off Breadth — Flexible Time Off or PTO, multiple paid company holidays, and dedicated paid enrichment time create a robust time‑off mix. A largely remote, flexible workplace helps employees make practical use of these benefits.
CSAA Insurance Group Insights
What We Do
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities. As insurance industry leaders, we know things can change in an instant. It’s why we’re here. We’re not afraid of change. We welcome it and use it to advance the cause. For employees, our cause is to become ever more inclusive and supportive of their goals and contributions. For our AAA Members, it’s finding new ways to help them prevent, prepare for and recover from whatever comes. For our communities, it’s exploring new ways of helping them meet evolving challenges. Whatever may happen, change becomes progress at CSAA IG. Benefits for today and for your future -- Benefits at CSAA IG represent our commitment to protect our employees by providing for their needs today and helping them prepare for a more secure future. Our suite of benefits is designed to provide for your physical, mental, social and financial health. Our sense of belonging keeps us together -- Belonging is the feeling of being welcomed and accepted for who you are and the qualities you bring. It’s knowing you’re heard and valued as an individual and employee. At CSAA IG, we share a strong sense of purpose and a hunger for adventure. Change should always be expected, but can’t always be predicted. Whatever happens, we remain true to our beliefs and clear on our purpose. We meet change head on and grow from each experience. A promise to act -- Life is uncertain, but we are not. When our AAA Members need us, we know how to move with the speed, expertise and confidence they rely on.
