Software Engineer II

Job Summary:

JOB DESCRIPTION- ENGINEER II, SOFTWARE

Location: Virginia, US

Division: Ticketmaster NA

Line Manager: Director, Software

Contract Terms: Permanent, 40 hours per week

THE TEAM: Discovery

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB 

At Ticketmaster, we are building a new platform for live entertainment.  Today we sell tickets not only on Ticketmaster.com but on partner e-commerce sites and the biggest social networks.  As we continue to grow we need outstanding engineers.  That’s where you come in.

WHAT YOU WILL BE DOING 

• Write well-designed, efficient code with unit tests, logging, and documentation following test-driven development practices
• Contribute to building and maintaining public APIs and reactive non-blocking microservices handling concurrent requests at scale
• Support the development of real-time data streams, search applications, and data pipelines powering Ticketmaster's Discovery Experiences, reporting, and content platforms
• Containerize applications and work with cloud infrastructure using Infrastructure as Code, with automated CI/CD pipelines for testing and deployment
• Contribute to observability solutions including metrics, logging, and alerting
• Troubleshoot and resolve production issues with guidance from senior engineers, and participate in on-call rotations to support platform reliability
• Work with relational and NoSQL databases, implementing caching strategies for optimal performance
• Contribute to web applications including the next generation of Ticketmaster.com
• Collaborate with cross-functional teams on shared frameworks, technologies, and AI-driven platform improvements

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• 1+ years professional hands-on related experience
• Java: Experience with JVM technologies and proficiency in Java programming (Java 17+ preferred), including Spring Boot MVC or Spring WebFlux
• Testing & Build: Unit testing skills (JUnit) with test-driven development practices; familiarity with build automation tools such as Maven or Gradle
• Cloud & Infrastructure: Familiarity with AWS or similar cloud platforms and basic understanding of Infrastructure as Code (Terraform or CloudFormation)
• Containers & Orchestration: Experience with Docker containerization; exposure to Kubernetes is a plus
• A bachelor's degree in CS/Information Systems or related field
• Understanding of Design Patterns and SOLID principles
• Experience working in an agile development environment

NICE TO HAVE

• Messaging: Experience with Kafka or similar messaging systems and event-driven architectures
• Caching: Redis or similar in-memory data stores
• CI/CD: GitLab CI, Jenkins, or similar pipeline automation tools
• Observability: Prometheus, Grafana, Splunk, ElastAlert, or similar monitoring and alerting tools
• Stream Processing: Spring Cloud Stream, Kafka Streams, or similar event-driven frameworks
• Edge & API Management: Fastly, Apigee, or similar CDN/API gateway platforms
• Databases: MongoDB, MySQL, or similar relational and NoSQL databases Performance Testing: Gatling, JMeter, or similar load testing tools
• Scripting: Bash, Python, or similar languages for automation and tooling
• ElasticSearch / OpenSearch
• Familiarity with AI/ML tools or LLM integrations
• Frontend: React or similar modern JavaScript frameworks

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)  

• You embrace creativity and take risks as we encourage innovation
• You think in terms of desired outcomes, not just reactive, quick solutions
• You promote cooperation and commitment within the team to achieve goals and deliverables
• You are a team player who helps others in the team succeed
• You are motivated and eager to learn, with a growing understanding of distributed, scalable systems
• You keep abreast of new products, technologies and Dev releases as we face exciting new challenges every day and are constantly evolving with emerging technology
• You can communicate clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information conveyed
• You are proactive in identifying problems and seeking guidance to develop practical and timely solutions

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: 

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) 
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program 
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment 
• OTHERS: Volunteer time off, crowdfunding match 

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. 

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.   

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-REMOTE

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.