Software Engineer II

Location - Bangalore, India 

DESCRIPTION

Ensuring alignment across applications development and IT operations support teams, automating processes, ensuring smooth deployments, and optimizing infrastructure for efficiency and reliability is a key enabler for Zendesk customers. Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing.

Working as part of our Professional Services function, DevOps Engineers will be responsible for designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software and infrastructure while also ensuring the reliability, security, and performance of our infrastructure.

KEY RESPONSIBILITIES

• Develop, deploy, and manage infrastructure using Terraform and ArgoCD to automate infrastructure provisioning and management on Amazon Web Services (AWS).

• Develop and maintain continuous integration and continuous deployment pipelines to automate application software building, testing and deployment into Amazon Web Services cloud based on GIT Actions.

• Develop, configure and maintain a wide range of services on  Amazon web services cloud platforms for IaaS and PaaS layers.

• Monitor performance, automate reporting, configure alerts, identify bottlenecks, and implement solutions to improve efficiency and reliability.

• Keep abreast of latest security best practices and CVEs to protect our infrastructure and applications. Implement and maintain security best practices with continuous monitoring and improvement.

• Containerize custom application software based on java and python, with development and maintenance of helm charts and repositories for the container deployment.

• Troubleshoot and resolve issues in development, testing, and production environments from a deployment and runtime execution perspective. Work with Datadog, Sentry and CloudWatch for setting up alerts and automation.

• Create and maintain clear and concise documentation for all infrastructure and software deployment procedures and maintenance processes, to comply with regulations and governance.

TECHNICAL SKILLS

• Experience in setup, configuration and maintenance of managed services on Amazon Web Services cloud platform including key areas like IAM, IaaS and PaaS services.

• Proficiency in scripting languages like Bash, Helm and Terraform for provisioning, maintenance and automating of infrastructure tasks. Experience with using GITHUB for IaC scripts. Familiarity with Python is a preferable bonus.

• Proficiency in building CI/CD (Continuous Integration and Deployment) pipelines based on GITHUB Actions and ArgoCD. 

• Proficiency and knowledge of Docker for containerization and Kubernetes for orchestrating containers for building and deploying scalable applications.

• Familiarity on monitoring and observability frameworks using tools like Prometheus, Grafana, or the ELK Stack is crucial for ensuring application health and performance. 

• Familiarity with database technologies and SQL is beneficial for managing databases and interacting with applications. 

SOFT SKILLS

• Technical insight and ability to troubleshoot issues and find solutions  is essential in order to solve critical customer issues quickly.

• A willingness to learn and stay up-to-date with the latest technologies and tools in the DevOps domain is essential. 

• DevOps engineers need to be able to effectively communicate with developers, architects, operations teams, and other stakeholders

Work Location & Hours Expectations:

• We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs

• Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery

• Willingness to accommodate customer and company needs in terms of working timezones is essential along with flexibility to provide on-call support when required.

Work Experience:

• Around 5 to 7  years of  total experience. Must have experience on DevOps, Kubernetes infrastructure (EKS) on AWS along with experience in setup, configuration on monitoring AWS cloud infrastructure

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.