Software Engineer II
Are you an experienced quality engineer with a ‘can do’ attitude and enthusiasm that inspires others?
And are you eager to work on delivering high quality products to our customers?
About our Team:-
The team is responsible for technically supporting editorial relationships and licenses for secondary content. The team themselves are highly collaborative and supportive, with the role having the ability to grow.
About the Role:-
The Salesforce developer engages directly with global, multi-functional teams to provide user support and assist in strategic development and enhancement of the Customer Relationship Management application (Salesforce). This includes, but is not limited to, direct user engagement and support, key stakeholder support and business analysis, continual business process improvement, assessment and advancement of complementary Salesforce technologies, and alignment to overarching Sales & Marketing business objectives.The Salesforce developer acts as the business-facing Subject Matter Expert for the Salesforce technology stack; primary responsibilities include real-time user support, end-user documentation, assistance in capturing and evaluating business requirements, stakeholder support during UAT and various phases of the development lifecycle, and execution of required development throughout phased implementation. The primary objective of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, and that the desired level of user support is being achieved.
Responsibilities:-
Work directly with various business leaders and sales teams; direct accountability for end-user support
Provide system and business process expertise when scoping projects and related integrations
Review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development
Demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problems
Integration monitoring and trouble-shooting
Documentation and knowledge sharing; technical, business process, best practice, reference architecture, etc.
Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts
Works under consultative direction toward predetermined long-range goals and objectives; assignments are often self-initiated, determines and pursues courses of action necessary to obtain desired results, work checked through consultation and agreement with business stakeholders more often than by formal review of superior
Requirements:-
Degree in Computer Science, Software Engineering, MIS or related field preferred
1+ years previous administrative experience with Salesforce
Salesforce Certified Advanced Administrator or Developer certification preferred
Salesforce Certified Platform App Builder certification preferred
Experience working in Agile projects
Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform
Proven ability to manage and resolve complex and ambiguous technical issues
Demonstrated support success with at least one large Salesforce Org
Understanding of UI design principles and best practices
Exceptional analytical skills and experience working with large-scale, complex datasets
Communication skills for both a technical and business audience
Work in a way that works for you: -
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you: -
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Group Health Insurance Policy (covering self and family)
Group Life insurance/accident policy
Generous long-service awards
New Baby gift
Subsidized food provided (applies to India- Chennai)
Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
Free Transport provided to and from the office (applies to India-Chennai)
About Us: -
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Degree in Computer Science, Software Engineering, MIS, or a related field
- At least 1 year of Salesforce administrative experience
- Salesforce Certified Advanced Administrator or Developer certification
- Salesforce Certified Platform App Builder certification
- Experience working in Agile projects
- Strong understanding of building and supporting scalable, reliable Salesforce Platform solutions
- Ability to manage and resolve complex and ambiguous technical issues
- Experience supporting at least one large Salesforce Org
- Understanding of UI design principles and best practices
- Exceptional analytical skills and experience with large-scale, complex datasets
- Strong communication skills for technical and business audiences
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
