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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
At New Relic, we provide our customers real-time insights so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand, and tackle issues, analyze performance, and get the most out of their software and infrastructure. This is a unique opportunity to shape the future of observability while pioneering the next generation of engineering: we are actively revolutionizing how we build software by embedding modern, agent-powered workflows directly into our daily development lifecycle. You’ll tackle complex distributed systems problems while helping drive internal innovation on the frontlines of AI-assisted engineering.
About the team
This position is for the Service Architecture Intelligence team. You will be building, improving, and maintaining a distributed service architecture capable of ingesting large volumes of data, analyzing spans and traces, and publishing them downstream so the UI can offer an exceptional experience to our customers.
We work with data at scale, and our pipeline is built with a diverse tech stack (Java, Kafka, Redis, public cloud services, and more). You will work alongside a team of talented engineers solving complex distributed systems challenges. If you're passionate about performance and scale, and want to contribute to one of the largest and fastest-growing observability platforms while co-creating the future of AI-driven development workflows, we want to hear from you.
We are remote-first, with team members distributed across several locations, but we have a strong presence in Barcelona and we often take advantage of our lovely offices.
What you'll do
- Build, maintain, and scale backend services and their support tools using modern engineering practices.
- Pioneer, test, and integrate advanced AI agents and AI-powered workflows into everyday engineering operations; from code generation and automated testing to architecture planning, code reviews, and production troubleshooting.
- Work closely with product and sibling teams to understand product specifications and influence the roadmap for the Service Architecture Intelligence products at New Relic.
- Create automation and tooling to make our systems more scalable, easier to deploy.
- Work in an agile environment with a DevOps approach, where teams build and maintain their own software, including participating in on-call rotations.
- Champion continuous workflow innovation by evaluating emerging AI agent capabilities and helping set the standard for team-wide adoption.
- Embrace a culture of technical excellence, continuous learning, and shared knowledge.
This role requires
- Experience with distributed systems, concurrency, and scaling in production environments.
- Strong experience writing software in OOP languages (Java is a must) and comfort adapting to different languages and frameworks.
- Familiarity with asynchronous programming techniques: streams, event-based flows, task queues, and message queues.
- Active experience using, integrating, and mastering modern AI coding assistants and AI agents in your engineering workflow, alongside a clear mindset of continuous workflow innovation.
- Comfort working in a fast-paced environment focused on delivering high-quality production code at a regular cadence using Agile methodologies.
- A collaborative work style that includes colleagues in important decisions and leads to shared code ownership.
- Adaptability in a rapidly changing industry and a proactive drive to push the boundaries of modern software tools.
- Proficiency in English.
Bonus points if you have
- Proven experience evaluating, benchmarking, or developing custom agentic AI tools, prompt workflows, or developer automation scripts.
- Contributions to open source projects.
- Deep understanding of the value that build and test automation brings to development team efficiency and reliability, with a passion for applying these techniques.
- Experience setting up and managing observability tools.
- Experience in technical mentorship and supporting colleagues' skill development.
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- Experience with distributed systems, concurrency, and scaling in production environments.
- Strong experience writing software in OOP languages (Java is a must).
- Familiarity with asynchronous programming techniques: streams, event-based flows, task queues, and message queues.
- Active experience using, integrating, and mastering modern AI coding assistants and AI agents in engineering workflows.
- Comfort working in a fast-paced environment delivering high-quality production code using Agile methodologies.
- Collaborative work style and shared code ownership.
- Adaptability in a rapidly changing industry and proactive drive to innovate.
- Proficiency in English.
- Proven experience evaluating, benchmarking, or developing custom agentic AI tools, prompt workflows, or developer automation scripts.
- Contributions to open source projects.
- Deep understanding of build and test automation and applying these techniques.
- Experience setting up and managing observability tools.
- Experience in technical mentorship and supporting colleagues' skill development.
What the Team is Saying
New Relic Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight 12 weeks of fully paid parental leave, subsidized backup childcare via Care.com, and family‑forming support through Carrot. These offerings are repeatedly emphasized as standout elements of the package for U.S. employees.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental‑health resources such as an EAP, 24/7 emotional support (Ginger), Headspace, and wellness “NRgize” funds. This breadth positions core health and mental well‑being as a clear strength.
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Leave & Time Off Breadth — Exempt employees are offered unlimited PTO alongside paid holidays, sick time accruals, and two days of volunteer time off. Employer‑verified pages also reference paid holidays as part of the standard package.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
None Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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