Microsoft Azure High Performance Computing & AI Engineering (HPC & AI Eng) team is responsible for managing the core platform & fleet of AI & High Performance Computing products that customers use to run their most performant and demanding workloads. The AI Customer Experience (AICE) engineering team within the HPC & AI Eng. team is on the frontlines managing the flagship supercomputers and infrastructure used by top tier AI customers that enable breakthroughs such as ChatGPT and are highlighted in Top500, MLPerf and Graph500 rankings.
We run lean, obsess about customer experience and use evidence-based approach to decision making. We have live-site first, metrics-driven culture that prevents us from accumulating debt and necessity to put out fires on daily basis. You will be in a position that carries a ton of responsibility and provides opportunities to directly impact customers satisfaction.
As a Supercomputing Software Engineer on the AICE team, you will design & develop capabilities needed to monitor & efficiently operate across the infrastructure & fleet of supercomputers at scale. To enable first to know of critical incidents impacting customer capacity, you will create end to end data pipelines that process & synthesize large volume of telemetry, log files and other data sources to create actionable alerts.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Contribute to improving key metrics such as Job Mean Time to Interrupt, Nodes in Service, Mean Time to Resolve on flagship supercomputers.
- Manages operations of supercomputers by responding quickly to mitigate issues.
- Implements systemic solutions and mitigations to more complex issues impacting performance or functionality of supercomputers
- Reviews and writes incident postmortem and presents insights that drive changes to reduce or eliminate incidents.
- Independently improves troubleshooting guides (TSGs), wikis, tests, and telemetry, adding comprehensive observability and monitoring capabilities.
- Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of supercomputers while also driving consistency in monitoring and operations at scale.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's Degree in Computer Science
- OR related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, OR Python
- OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience.
Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's Degree in Computer Science or related technical field OR equivalent experience
- 2+ years technical engineering experience with coding
- Proficiency coding in one or more: C, C++, C#, Java, JavaScript, Python
- Ability to pass Microsoft Cloud Background Check and meet security screening requirements
- Bachelor's Degree with 4+ years engineering experience OR Master's Degree with 2+ years experience (preferred experience pathways)
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
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