Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To complement our rapid growth, we are actively looking for a Software Engineer – Data Platform with experience working on Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.
Key Responsibilities:
- Contribute to the next generation of Five9’s modern SaaS platform and applications, providing businesses the ability to improve customer service through the power of AI in the Contact Center.
- You will play a critical role in developing a highly-available, highly-scalable and reliable infrastructure for microservices.
- You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
- Gain deep application-level knowledge of existing systems as well as contributing to their overall design.
- Dive deep into the software stack to troubleshoot and provide production support as needed.
- Work with a team of peers, share a passion for what they’re creating and pull your own weight.
Requirements:
- 3+ years of software development experience as part of a Java development team using Spring Boot.
- 1+ years with Cloud Platform (AWS, Azure, GCP as plus) and Spring Cloud.
- Experience with designing and building highly available and scalable applications in GCP.
- Experience and hands on skills with GCP Products such as Google Big Query, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, Cloud SQL.
- Experience and hands on skills with Docker, Kubernetes.
- Hands on experience working as part of a Continuous Delivery team who continuously develop, test, deploy and manage production applications on Google Cloud Platform.
- Good understanding of private and public cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing and networking, event processing, massive data storage and security.
- Bachelor's degree in an engineering field.
- An advanced degree in an engineering or a business discipline is highly desirable.
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 3+ years of software development experience on a Java development team using Spring Boot
- 1+ year of experience with a cloud platform such as AWS, Azure, or GCP
- Experience with Spring Cloud
- Experience designing and building highly available and scalable applications in GCP
- Hands-on experience with GCP products including BigQuery, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, and Cloud SQL
- Hands-on experience with Docker and Kubernetes
- Experience working on a Continuous Delivery team developing, testing, deploying, and managing production applications on GCP
- Understanding of cloud design, virtualization, global infrastructure, distributed systems, load balancing, networking, event processing, massive data storage, and security
- Bachelor’s degree in an engineering field
- Advanced degree in engineering or business
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
