Software Engineer (IGT1 Lanka: Sitecore)

About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the client: Sitecore 

At Sitecore, their mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. They empower the world’s most iconic brands to build lifelong relationships with their customers seamlessly, smartly, and at scale.  

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized but predictive and dynamic.  

About the role:

The Software Engineer for Deployment team is a technically proficient, customer-centric role focused on supporting Sitecore Search customers. This individual will implement customer features, address issues/escalation from customers ensuring timely resolution and seamless implementation. The specialist will collaborate with internal teams—including Engineering, Product, and Customer Success—to escalate and resolve complex issues.

Key Responsibilities

We are seeking a driven and experienced professional with 2 to 3 years of relevant experience who will:

• Monitor customer site implementations and proactively address potential issues before they impact the customer.
• Assist customers in deploying search features, resolving technical problems, and configuring environments.
• Log and manage support tickets, track issue progress, and communicate updates to customers and the Customer Success (CS) team.
• Ensure helpdesk tickets are resolved within agreed service level agreements (SLAs).
• Participate in daily syncs with the US-based CS team to report issue status, stay informed on-site updates, and receive task assignments.
• Monitor system performance dashboards and alerts to identify and troubleshoot issues.

Preferred Skills and Experience

• Strong programming skills in Python or Golang and Shell Scripting
• Deep understanding of API integrations and customer deployment workflows.
• Proven ability to take ownership of issues, conduct thorough investigations, and drive resolution while keeping all stakeholders informed.
• Excellent verbal and written communication skills in English.
• Understanding of web development frameworks such as React or Angular, along with HTML, CSS, and JavaScript.
• Hands-on experience with tools such as JIRA, ServiceNow, Opsgenie, and providing support via email and phone.

Nice to have

• Solid understanding of UX/UI design across web, mobile, and tablet platforms.
• Experience with AWS services including EC2, S3, and RDS.
• Proficiency in SQL and experience with RDS and NoSQL databases such as MongoDB.
• Familiarity with batch scheduling frameworks like Jenkins or Airflow is preferred.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #LI-Hybrid