Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$99,100.00 - $163,400.00Provide Salesforce Service Cloud & FSC Insurance Expertise:
- Configure basic FSC insurance objects and understand relationships between Policy, Account, and Case records
- Set up fundamental Omni-Channel configurations including basic queues and routing rules for customer service
- Create and modify case record types and page layouts specific to different insurance lines of business
- Build simple flows for common insurance processes like policy inquiries and basic claims intake
Apply Foundational Skills:
- Understand insurance-specific validation rules and field dependencies
- Implement basic automation using Process Builder for routine insurance tasks
- Set up basic Salesforce Connect configurations for read-only access to external insurance data
- Consume platform events in simple Apex triggers for policy and claims updates
- Implement basic REST callouts to external insurance APIs
- Configure Change Data Capture for standard insurance objects
Apply API Fundamentals:
- Understand REST API basics for insurance data exchange
- Create simple Apex REST endpoints for basic insurance operations
- Implement basic bulk API operations for data loading and updates
- Monitor API usage and limits in insurance data processing scenarios
- Perform analysis, design, development, and configuration functions as well as define technical requirements for assignments of intermediate complexity.
- Participate with team to perform analysis, assessment and resolution for defects and incidents of intermediate complexity and escalate appropriately.
- Work within guidelines set by team to independently tackle well-scoped problems.
- Seek opportunities to expand technical knowledge and capabilities.
- Perform other duties as assigned.
- Three years of programming/development experience preferred.
- Delivery - Intermediate delivery skills including the ability to deliver work at a steady, predictable pace to achieve commitments, decompose work assignments into small batch releases and contribute to tradeoff and negotiation discussions.
- Domain Expertise - Demonstrated track record of domain expertise including the ability to understand technical concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues and possess in-depth knowledge of immediate systems worked on.
- Problem Solving - Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them, recognize mistakes using them as learning opportunities and break down large problems into smaller, more manageable ones.
- Communication - Strong communication skills with the ability to clearly and concisely interact with team members, document work in a clear, easy to follow manner, collaborate well with team members, take in well- scoped requirements and ask the right questions to ensure clarification, seek out and receive constructive criticism well and listen when others are speaking.
- Leadership - Intermediate leadership skills with a proven track record of self-motivation in identifying personal growth opportunities.
- Bachelor’s degree or its equivalent in work experience.
- One year of programming/development experience.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Top Skills
What We Do
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other.
Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers.
Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.
By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
