Who Are We?
Have you struggled to reserve that coveted summer camping spot at a state park? Have you wondered why you’re stuck filling out a paper form to renew a permit? What about not being able to reserve your favorite pickleball court from your phone?
Kaizen Labs is redefining government technology and building solutions across parks & recreation, permitting, citizen engagement, and more. We recognize that incumbent software systems are inefficient and sometimes broken. That’s why we believe residents and public servants across America’s 85,000 government agencies deserve access to modern, trusted software that rivals what we use in our daily lives.
Kaizen’s software currently serves ~1.5 million residents across the country and this number will increase to 7 million in the first half of 2025. Some of our partners include the City of Santa Clarita, Vail Recreation District, and the Town of Weymouth. Here is a quick video capturing the essence of our work with Pima County, AZ!
Founded in 2022 and based in New York City, we’re backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health, safety, and wellness.
The Role
We are looking for a talented and passionate Senior Full-stack Engineer to join Kaizen Labs. This is a hybrid role, and you will be expected to join our team in-person in New York City for two to three days a week. You will be responsible for leading and building initiatives to empower municipalities with beautiful, powerful digital experiences. These interfaces are web applications that allow users to generate permits, make public reservations, participate in community events, take public transit, and so much more.
Technical Challenges Unique to Kaizen…
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Managing deployments as we scale our customers, ensuring our systems can handle increasing user loads and feature complexity.
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Solving technical challenges around integrating with external hardware such as QR code scanners, Apple Wallet, and cash registers, ensuring seamless interactions.
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Developing accessible and inclusive solutions for diverse user groups, including multilingual support.
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Creating software that aligns with our mission to improve communities and empower users, with a focus on making a real-world impact.
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Scaling and deploying the platform for thousands of local municipalities while building reusable, customizable components to meet unique needs.
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Ensuring a beautiful, intuitive, and high performance product experience for all users, balancing features with usability.
What You’ll Do
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Own, build, and ship new features end-to-end across all levels of the stack
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Take shared ownership of the product process, and collaborate with product and design teams to craft great user experiences
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Write high-quality testable code that's functional and long-term maintainable
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Contribute to high-level architectural decisions, and help to design scalable and efficient systems
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Work and interact directly with customers to help find the best short and long term solutions for their needs
What You’ll Bring
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3-5 years of professional software development experience
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Experience in leading or owning large scale, data intensive projects
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Proficiency in modern technologies such as Typescript/Javascript/React/Node.js
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Strong CS fundamentals and experience with web technologies (HTML/JS/CSS) and GraphQL APIs
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Strong written and verbal communication
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Customer-obsessed - you care about providing a good user experience and ensure you fully understand user needs before diving into engineering solutions
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Exercise sound judgment when making tradeoffs to balance short-term needs with investing in long term foundation
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Self aware of strengths and weaknesses, takes initiative and seeks to constantly learn and improve
Nice to Have
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Experience in building and scaling e-commerce applications
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Some experience with platform and security engineering
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Experience with Vercel, Render, GCP, Github Actions
Benefits & Company Salary Range
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Platinum PPO health care plus premium coverage for dental & vision
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Unlimited PTO
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Competitive equity grants
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Employer-sponsored 401k
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Salary bands range from $100 - 250k
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What We Do
Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?
Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.
Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.
We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.
Why Work With Us
At Kaizen, you’ll find more than just a job - you’ll find ownership, autonomy, and purpose. We're building tools that truly help communities, with a culture rooted in trust, psychological safety, and cross-functional collaboration. It's meaningful work, with smart, supportive people by your side.
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