Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Front is a customer operations platform that helps teams work better together. At the core of everything we build is the Foundations team — the engineers who make it possible for the rest of engineering to move fast and build with confidence. This team owns the frameworks, libraries, and internal systems that power Front's backend, from our event-driven task queue to our CI/CD infrastructure and database ORM.
As a Software Engineer on the Foundations team, you'll work at the intersection of platform engineering and developer experience. You won't be building features end users click on — you'll be building the systems that make those features possible. If you're energized by designing for scale, eliminating friction across engineering teams, and setting the architectural patterns that an entire company relies on, this role is for you.
What will you be doing?
Building and maintaining shared backend frameworks, libraries, and internal tooling used by engineering teams across Front
Designing and implementing systems with a strong emphasis on reliability, observability, and performance — including our task queue, batch job framework, database ORM, and real-time event infrastructure
Owning and evolving our CI/CD systems, ensuring fast, reliable, and safe delivery pipelines
Collaborating closely with other engineering teams to understand their pain points, establish shared patterns, and drive adoption of new frameworks
Influencing Front's backend architecture and the engineering-wide standards that flow from it
Navigating ambiguity, defining the right problems to solve, and delivering solutions of significant complexity
What skills and experience do you need?
We are looking for backend JavaScript/TypeScript engineers — this role is not focused on frontend development.
Experience building frameworks, libraries, and/or developer-facing internal tools
Experience building distributed systems with an emphasis on reliability, observability, and performance
Exceptional software design fundamentals and a track record of delivering high-complexity projects
Clear, structured thinking and strong communication skills — your stakeholders are other engineers, so the ability to explain technical tradeoffs matters
Comfort navigating ambiguity: you can drive clarity and execute without a fully-defined roadmap
Ability to thrive in a dynamic, fast-paced, collaborative, low-ego, and high-growth environment
Bonus points:
Deep TypeScript performance optimization experience
Prior work on platform or enablement teams at a product-led company
Why is this role special?
You'll get exposure to a wide range of production systems — our task queue (event-driven architecture), database ORM, real-time events, CI/CD pipelines, and batch job framework
You'll heavily influence Front's backend architecture and the patterns used by the entire engineering org
Your primary stakeholders are other engineering teams — you're building for builders
Your work has compounding impact: improvements you make ripple across every team shipping customer-facing features
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- Backend JavaScript or TypeScript engineering experience
- Experience building frameworks, libraries, or developer-facing internal tools
- Experience building distributed systems with emphasis on reliability, observability, and performance
- Exceptional software design fundamentals and experience delivering high-complexity projects
- Clear, structured thinking and strong communication skills
- Ability to navigate ambiguity, define problems, and execute without a fully defined roadmap
- Ability to thrive in a dynamic, fast-paced, collaborative, low-ego, high-growth environment
- Deep TypeScript performance optimization experience
- Prior experience on platform or enablement teams at a product-led company
Front Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Front and has not been reviewed or approved by Front.
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Healthcare Strength — Health coverage is advertised as employer-paid for medical, dental, and vision, indicating strong plan support. This setup reduces employee premium costs and is highlighted as a core part of the package.
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Leave & Time Off Breadth — Flexible/unlimited PTO, paid parental leave for birthing and non-birthing parents, and volunteer time off are explicitly listed. These options point to broad time-off provisions that support rest, family needs, and community engagement.
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Wellbeing & Lifestyle Benefits — Wellness benefits and a monthly wellness/lifestyle stipend appear alongside commuter benefits and office perks like free lunches and snacks. Such lifestyle supports complement core benefits and improve day-to-day experience.
Front Insights
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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