It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
*This position is not eligible for employment-based sponsorship*
Job Description
Join the CCM (Cloud Cost Management) engineering team in ServiceNow’s IT Asset Management suite!
As a member of the CCM Engineering team, you’ll be working on cutting-edge ServiceNow AI platform to build help AI natives apps, helping customers understand and optimize their public cloud infrastructure.
If you’re a self-motivated, quick learner, who’s up for taking on extreme challenges, and passionate about cloud, the Cloud Cost Management (CCM) team is a perfect fit for you!
What you get to do in this role:
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Design and ship agentic and GenAI features that turn product workflows into LLM-driven experiences, with tool use, guardrails, evals, and monitoring built in from day one.
- Help design and implement new products and features while also enhancing the existing product suite
Qualifications
Qualifications
*This position is not eligible for employment-based sponsorship*
To be successful in this role you have:
- Bachelors (w/ 3-5 years of experience), or Masters (w/ 2-3 years of experience) degree in Computer Science, or related Field
- 2+ years of experience with Java or a similar OO language, Java Script / Type Script etc.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Hands on experience with LLMs (Anthropic, OpenAI), including prompting for analysis, generating code, and structured outputs
- In depth knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Hands on knowledge of RDBMS/SQL.
- Exposure to any public cloud providers like AWS, Azure etc is added benefit.
- Passionate about Ai / Agentic AI , Building agents with evals, observability, and cost/latency tuning
- Preferred Experience /knowledge in Large data handling techs like Flink
For positions in this location, we offer a base pay of $125,700 - $194,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Bachelor’s degree in Computer Science or a related field with 3–5 years of experience, or Master’s degree with 2–3 years of experience
- 2+ years of experience with Java or a similar object-oriented language, plus JavaScript or TypeScript
- Experience integrating or critically evaluating AI in work processes, decision-making, or problem-solving
- Hands-on experience with LLMs, including Anthropic or OpenAI, prompting for analysis, code generation, and structured outputs
- In-depth knowledge of data structures, algorithms, object-oriented design, design patterns, and performance or scalability considerations
- Hands-on knowledge of RDBMS and SQL
- Passion for AI and agentic AI, including building agents with evaluations, observability, and cost or latency tuning
- Exposure to public cloud providers such as AWS or Azure
- Experience or knowledge with large-data technologies such as Flink
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as robust, with multiple medical plan options, strong dental/vision, and access to mental-health resources. Feedback suggests the breadth and quality of healthcare offerings are standout aspects of the package.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, company-wide wellbeing days, and paid volunteer time are emphasized. Feedback suggests these options provide meaningful flexibility and support for time away.
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Equity Value & Accessibility — Equity is a notable part of total rewards, including RSUs and an employee stock purchase plan with a purchase discount. Feedback suggests these programs meaningfully enhance total compensation.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
