About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Responsibilities
- You are expected to write clean and solid code that interacts with our other services and components.
- Be a collaborative team player who can deliver backend services with high availability, low latency, and auto scalability
- Facilitate collaboration between engineers, product owners, and designers
- Possess a deep understanding of the product and business goals which translate into technical design documents
- Architect, design, develop, deploy, and operate services that serve start-ups to enterprise clients
- Be a leader of the UJET backend developer community affecting and driving our architecture across the company
- Drive strong engineering practices within your team and define and teach these practices within the UJET developer community
- Contribute to the vision and long-term strategy in your domain of expertise
- Find ways to spread learning across the organization (give internal talks, contribute to internal blogs, etc.)
Requirements
- 6+ years' experience in software development with a strong backend focus.
- Proficiency in backend programming languages, preferably Ruby on Rails
- Experience with databases (SQL, Redis)
- Experience in designing and maintaining scalable RESTful APIs
- Familiarity with cloud platforms (GCP, AWS) and containerization (Docker, Kubernetes)
- Strong problem-solving skills, system design, and the ability to work in a fast-paced environment
- Experience in frontend technologies and Javascript is a plus
- Bachelor's Degree in Computer Science
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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