The Role
Provide day-to-day application support, manage incidents and on-call rotations, troubleshoot using logs and code, collaborate with dev/infrastructure teams, maintain support documentation, and drive problem management and reliability improvements.
Summary Generated by Built In
Requisition Number: 2360036
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualification:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All ri ghts reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Provide day-to-day application support to ensure system availability and optimal performance
- Ability to be part of an on-call rotation. When on call the shift is 8 hours per day for all 7 days of that week (including weekend)
- Monitor and manage incident tickets, ensuring timely resolution and proper documentation
- Perform incident support and incident management, including prioritization, escalation, and closure
- Troubleshoot application issues by analyzing logs, identifying root causes, and implementing fixes or workarounds
- Assist in maintaining and improving application stability and reliability
- Collaborate with development, infrastructure, and business teams to resolve technical issues
- Investigate recurring issues and contribute to problem management and continuous improvement
- Communicate effectively with stakeholders regarding incidents, outages, and resolution progress
- Maintain support documentation, knowledge base, and standard operating procedures
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree or equivalent experience
- 2+ years experience in production or application support
- Basic experience with databases (SQL/NoSQL)
- Experience with support tools like ServiceNow, Splunk, Datadog, and Postman
- Experience working with ticketing systems (e.g., ServiceNow, Jira, etc.)
- Understanding of incident management processes and SLAs
- Familiarity with system monitoring and logging tools
- Knowledge of at least one programming language (Java, Python, or JavaScript)
- Familiar with cloud platforms (preferably Azure)
- Exposure to container environments (preferably Kubernetes)
- Ability to read and understand application code (for debugging and issue analysis)
- Willing to join an on-call rotation (8 hours daily for 1 week, including weekends)
- Proven solid troubleshooting and problem-solving skills
- Proven solid troubleshooting and root cause analysis skills
- Proven good communication skills to work with technical and business teams
- Proven team player, able to work with cross-functional and global teams
- Proven quick learner, able to pick up new tools and applications independently
Preferred Qualification:
- Basic knowledge of SQL (ability to run queries, analyze data, and support troubleshooting)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All ri ghts reserved.
Skills Required
- Bachelor's degree or equivalent experience
- 2+ years experience in production or application support
- Basic experience with databases (SQL/NoSQL)
- Experience with support tools like ServiceNow, Splunk, Datadog, and Postman
- Experience working with ticketing systems (e.g., ServiceNow, Jira)
- Understanding of incident management processes and SLAs
- Familiarity with system monitoring and logging tools
- Knowledge of at least one programming language (Java, Python, or JavaScript)
- Familiar with cloud platforms (preferably Azure)
- Exposure to container environments (preferably Kubernetes)
- Ability to read and understand application code for debugging
- Willingness to join an on-call rotation (8 hours daily for one week, including weekends)
- Proven troubleshooting and root cause analysis skills
- Good communication skills to work with technical and business teams
- Team player able to work with cross-functional and global teams
- Quick learner able to pick up new tools and applications independently
- Basic knowledge of SQL (ability to run queries and analyze data)
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
