Operational Trainer - Quezon City

Requisition Number: 2372928
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Job Summary
The Operational Trainer is responsible for designing, delivering, and evaluating training programs that enhance employee performance and ensure operational excellence. This role supports onboarding, upskilling, and continuous learning initiatives aligned with organizational standards, processes, and performance goals.
Primary Responsibilities:

• Develop and deliver training programs focused on operational processes, systems, and tools
• Facilitate new hire training, refresher sessions, and continuous learning initiatives
• Assess training needs through performance data, feedback, and business requirements
• Create training materials including manuals, presentations, job aids, and e-learning content
• Monitor trainee progress and evaluate effectiveness of training programs
• Conduct assessments, certifications, and coaching sessions to improve performance
• Partner with operations leaders to identify skill gaps and implement targeted training solutions
• Track training metrics and report on outcomes (e.g., completion rates, competency scores, KPIs)
• Ensure training content is up-to-date with operational policies, compliance requirements, and best practices
• Support quality assurance initiatives and continuous improvement efforts
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Business, Education, Human Resources, or related field (or equivalent experience)
• 2+ years process/operational trainer experience in Optum
• Proven experience in training, facilitation, or learning and development (L&D)
• Solid understanding of operational processes (e.g., BPO, shared services, or relevant industry)
• Proficiency in Microsoft Office (PowerPoint, Excel) and Learning Management Systems (LMS)
• Proven excellent communication, presentation, and facilitation skills
• Proven solid organizational, time management, and stakeholder management skills
• Proven ability to analyze data and translate insights into actionable training plans

Preferred Qualifications:

• Certification in training or instructional design (e.g., Train-the-Trainer)
• Experience with e-learning tools and content development platforms
• Coaching and mentoring experience
• Familiarity with performance management frameworks and quality standards

Key Competencies:

• Facilitation and Presentation Skills
• Instructional Design
• Coaching and Feedback
• Analytical Thinking
• Adaptability and Continuous Improvement
• Collaboration and Stakeholder Management

Key Performance Indicators (KPIs):

• Training effectiveness and knowledge retention rates
• Speed to competency for new hires
• Employee performance improvement metrics
• Training completion and certification rates
• Quality and compliance scores

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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